Meloche Monnex (TD Insurance) Home Insurance Reviews

I have had td home and auto insurance for 10 years with meloche monnex. I recently installed the nest home monitoring system with integrated smoke/carbon monoxide detectors and 2 way security cameras around the perimeter of my home. I called td insurance for the home security discount. I was told no they only consider traditional third party systems for the discount. I advised that was unfair. I wanted to talk to a supervisor and they said that due to it being a Saturday and they were short staffed, they do not handle calls like mine on Saturday....what the heck? I guess I am not very important as a client. I would not advise using them due to very poor customer service.

TD is a ripoff. I'm going to start shopping around. I had to fight with them the last two years already because of ridiculous increase amounts that doesn't even fall in line with the anticipated market increases that is stated throughout the news due to weather conditions in Alberta. Mine has tripled (300%) over 3 years and that is after going for a bigger deductible and less coverage to try and minimize the premiums. I have been with TD for over 10 years and this is what they do to loyal customers. Imagine what happens to those that just signed up with them!

TD, I hope you are reading these responses, as you will hopefully go bankrupt when people start leaving in droves when they start shopping around and realize what a scam company you are.

They are very helpful when you buy insurance from them but later if you have a claim, or if you want to cancel, they make your life difficult. I was so mad with them I canceled all my policies with them, the customer service agent was almost yelling at me when I said I would like to cancel my policy. Will never go back there. And they are one of the most expensive insurance rate.

Our home insurance renewal just arrived, a 45% increase from last year. Upon further examination, I can see this is an overall increase of 240% from 2010. This after 9+ years no claims, no incidents.
TD letter states that 'there may be an increase in your home insurance premium. In order to continue to provide high-quality insurance to you at a competitive price'
How do they consider a $1485 annual premium to be competitive when our friends & neighbours are paying on average $500 - $650 for the same, or similar policies?
I can only assume that TD is counting on the majority of policy holders being either too busy, or too tired to care. I am both tired & busy, but I will make the time to shop around.

I decided to go with TD 2 years ago. Find out that my premium has doubled in 2 years. Live in Winnipeg. Sorry what happened in Calgary and Toronto, TD. My $50,000 sewer backup is now $5,000. Over $1200 a year plus taxes for a 1220 sq. ft. house. $1000 deductible to boot. Been claims free for 16 years now. Can do a heck of a lot better than this elsewhere.

I have been with TD insurance for over 20 years and I am now considering dropping them due to unreasonable wait times. It seems to be getting worse every year. Every year my premiums go up and customer service goes down.

You can't get a hold of anyone, multiple times I've called and it's always 1-2 hour wait! I just always give up and hang up, it's a joke, absolutely no excuse for those wait times. And when I've finally got a hold of someone they always say "Oh we're just having higher than normal call volumes", it's not their fault it's upper management being greedy and forcing them to always use that excuse. There one chat is always offline. Also, I had no claims and just got my house and car renewals, both jumped around 25%, what rip off! TAKE YOUR BUSINESS ELSEWHERE, DON'T USE TD Meloche Monnex Insurance!!!!

I've been a customer for many years, and until recently, service has been pretty good for the value. In the last year, I sold a house, then purchased a house, should be a simple process to make changes to the policy. In the 3 calls, I've made, the wait times to reach someone to make this simple change averaged 1.5 hours!!!! Who has wait times of 1.5 hours to wait for an agent? I will be cancelling and searching for a new insurance company as soon as I can get through to an agent to cancel! Plus, I didn't like their 20% increase this year. Terrible way to cheap out TD

45 min wait times, 3 days and finally got through. Cancelled hone insurance due to high rates, terrible customer service and ambiguity in services and coverages. Through family, friends and customer reviews, found the better insurer and I know now I made the right choice to switch. TD insurance continued to withdraw payments from my account and I only found out after 3 months as I was away. They also neglected to put a refund into my account (timing credit for cancellation). Called again, on hold 35 minutes, bad service, rude manners, uncooperative, unprofessional. To give you an idea on the home insurance premium, it was $100 a month coverage with TD compared to $60 on the exact coverage from my new insurer. It’s worth to call around 2-3 companies and go with the one that is respectful and cooperative. Big chances are they will offer better premiums than TD and you will have an easier time dealing with them if you have a claim.