Meloche Monnex (TD Insurance) Home Insurance Reviews

I have been with TD insurance for over 20 years and I am now considering dropping them due to unreasonable wait times. It seems to be getting worse every year. Every year my premiums go up and customer service goes down.

You can't get a hold of anyone, multiple times I've called and it's always 1-2 hour wait! I just always give up and hang up, it's a joke, absolutely no excuse for those wait times. And when I've finally got a hold of someone they always say "Oh we're just having higher than normal call volumes", it's not their fault it's upper management being greedy and forcing them to always use that excuse. There one chat is always offline. Also, I had no claims and just got my house and car renewals, both jumped around 25%, what rip off! TAKE YOUR BUSINESS ELSEWHERE, DON'T USE TD Meloche Monnex Insurance!!!!

I've been a customer for many years, and until recently, service has been pretty good for the value. In the last year, I sold a house, then purchased a house, should be a simple process to make changes to the policy. In the 3 calls, I've made, the wait times to reach someone to make this simple change averaged 1.5 hours!!!! Who has wait times of 1.5 hours to wait for an agent? I will be cancelling and searching for a new insurance company as soon as I can get through to an agent to cancel! Plus, I didn't like their 20% increase this year. Terrible way to cheap out TD

45 min wait times, 3 days and finally got through. Cancelled hone insurance due to high rates, terrible customer service and ambiguity in services and coverages. Through family, friends and customer reviews, found the better insurer and I know now I made the right choice to switch. TD insurance continued to withdraw payments from my account and I only found out after 3 months as I was away. They also neglected to put a refund into my account (timing credit for cancellation). Called again, on hold 35 minutes, bad service, rude manners, uncooperative, unprofessional. To give you an idea on the home insurance premium, it was $100 a month coverage with TD compared to $60 on the exact coverage from my new insurer. It’s worth to call around 2-3 companies and go with the one that is respectful and cooperative. Big chances are they will offer better premiums than TD and you will have an easier time dealing with them if you have a claim.

They say they are experiencing higher than normal call volumes every time I call. I would guess this is code for understaffed? The first call I waited 25 minutes on hold to speak to someone but had to hang up. I am now settled in for the long haul on my second call attempt. 1hour 24 minutes and counting. This in itself is enough to make me change companies, sure it’s a good price but if you can’t speak to them when you need to then what’s the point?

Had my Home and Auto Insurance up for renewal and I called TD to let them know I needed a competitive quote. They asked me several questions and then raised my rates. No Kidding! Turns out my unused line of credit on my free and clear home is a liability. I always thought I was paying too much with TD, so I went online to get some quotes. I am now saving $1330 by leaving the overpriced TD Meloche Monnex.

Never had a claim with Meloche Monnex...been with the company for 15 years... rates keep going up...the customer service representatives get ruder even the management laugh in your face while on the telephone...just an awful company...

I got insurance for my home which was rented by someone plus an apartment which I rented from someone last year. (house +apartment). TD Meloche Monnex calculated $142/month for the two properties. Few months later, I called TD and asked them to cancel the apartment insurance because my landlord had already got insurance for it. So I was expecting my monthly payment to come down by $28(the apartment portion), but TD told me if you cancel that(the apartment insurance), your monthly payment will increase to $172/month! So I asked them to cancel both, I don't want to get insurance from you, then they answered: "We will charge you for early cancellation". So I paid insurance for the whole year for an apartment insurance which I didn't want. That's why I hate TD insurance. On top of that, the last old woman(from TD Meloche Monnex) who was talking to me about this matter had very poor customer service quality.

I bought this insurance as a "deal" that my university offered. But I found their customer service to be unresponsive whenever I had questions and their business practices very outdated (I had to, for example, mail them a personal cheque to pay for coverage). So when I moved, I decided to switch companies. I had paid out what was due, submitted a request to cancel my next year of insurance, and took out coverage with a new company. The new company, despite the lack of a university "discount," was much cheaper for the same coverage. And they allowed you to use a magical new contraption called a credit card to pay automatically on a monthly basis. TD then proceeded to send me letter after letter saying I owed them for two months of coverage at the property I no longer lived at. I told them I had cancelled and had not renewed. They told me they did not receive the cancellation and that it was their policy to assume people want to renew even if they hadn't sent a new cheque. After I ignored more letters, they eventually sent a vaguely threatening registered letter that I had to sign for. The amount I "owed" was about 40$, so I eventually paid so that they'd stop harassing me. But again, it was totally worthless coverage that I had cancelled to cover a property I didn't live at. As a petty act of retribution, after paying the 40$ I also closed my TD bank accounts. Both because they are associated with this insurance and because they must have been giving them my new address. I'll take my SEVERAL DOLLARS in savings elsewhere. In short, do not use this company. There are so many out there that do this way better, for cheaper.

I have been on-hold for an hour and a half to make my annual payment for my home insurance. Terrible service!. Avoid these guys at all costs.