Home Insurance Reviews

Meloche Monnex (TD Insurance) Home Insurance Reviews

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(164 reviews)
Meloche Monnex (TD Insurance)
1.8 out of 5 stars:
Customer service:
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Poor Customer Service

by Katherine Barca on Nov 17, 2020
1 out of 5 stars

My home insurance more than doubled in 6 years with negligable changes to my coverage. They wanted to increase my payment by almost $800 for having a partially finished basement. Twice I asked to speak to a manager and both times I was told one would call me back in 24 to 48 hours. It's been 11 days and 7 days after each phone call and no one has called me back. I was a loyal customer, paying in full and on time for over 10 years. I will never go back. I was fortunate to get reasonably priced house insurance through another company that has much better online reviews. Stay away from this insurance company.

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Wait times

by TDSucks on Aug 31, 2020
1 out of 5 stars

I had to make a change to my insurance policy. I've collectively spent over 15 hours on hold, the longest individual hold being 4 hours. I tried using the call back feature for a new policy too, just to see if I could speak with somebody. That system wasn't working either - it would call and immediately hang up. Avoid like the plague.

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