Meloche Monnex (TD Insurance) Home Insurance Reviews

I was trying to set up home insurance by doing the online quote and then call. I tried to call several times during several days at different time. Each time I waited for more than 1 hour without being able to speak to anybody. It's like they don't want new customers.

I was with TD Meloche for home/auto/travel etc from 2005 to 2020. I've spent my last two days off trying to cancel my one remaining policy. Collectively I've been on hold for 4 hours and have not yet been able to get through. This company used to provide amazing service - it feels now like the last employee has turned off the lights and walked out.

I wouldn't trust it anymore after being a customer for more than 10 years. I did not advise on policy. Change around policy details. Always try to minimize their liability. You need a lawyer to read through the fine print. An adjuster is not on-site and relies on their subcontractors that aimed to maximize their own profit only at the customer's expense. No "real" person to talk to, during a crisis and after, except for 1-800 number with long wait time.