Meloche Monnex (TD Insurance) Home Insurance Reviews

Tried to get a answer why my claims free home insurance increased by 30% and was told on phone no one can help me at this time! What? Are you kidding me?

Do not give TD Insurance your business, I've never experienced such horrible customer service. Just complete disrespect to the paying customer, the executives at this company are greedy.
The wait times are mind-boggling, to the point where it's approaching 2 hours on hold and you just give up. It's like this every time you call, the worst wait times I've ever experienced any company in any industry.

On my car insurance they also somehow put my sister's accident on my policy and had overcharged me a total of $900 before I caught it. I had to battle with them to get them to admit it was their fault and to give me a refund, but they would only give $300. They literally stole $600 from me in my opinion, what a bunch of scumbags.

Complete joke of an insurance company. STAY AWAY!

Back and forth to agents, cut off, having to start over and over again in the queue. I'm not exaggerating: It took 2 hours to speak with an agent who then spent over 3 hours to set up a policy. He would ask one question then put me on hold for 30 minutes then repeat, repeat.

After I gave the agent my banking information, the agent said I would receive an email within an hour with my policy info. It's been three days and nothing. I have no actual proof of policy. I tried setting up an account online, but I don't exist in their system.

So, TD, do I have a policy or not? I guess I can look forward to another entire day of my life on the phone to find out.

And the music! The same horrible music played over and over again endlessly I wanted to blow my brains out....

Why is there no option for Zero Star rating?

Phone disconnects. Not able to email or have a callback. Chat line does not help only sends a phone number to call (same number).

The worst insurance company to get in touch with - always on-hold - need to find another insurance company with good communication!

TD Meloche Monnex should take a look at these reviews. This is the worst and longest time I've waited on the phone and on their online chat agents - a minimum of 2 hours! I wait for hours on the phone and put on queue onto the chat lines to start as "you are number 13 in the queue". Been with this insurance company for more than 14 years. I did not pay attention to paying higher premiums because I thought this company deserves my loyalty, now I can not get a hold of agents. No agents on the phone anymore. What is going on with this insurance business that you can not reach an agent to help you out? I shopped around and found out that with almost the same coverage, I am paying a premium of almost 50% less which makes sense in this challenging economic crisis. I wish I did this earlier.

I don't want to renew with them and call hundreds of times and on hold forever. They mailed me many statements and charge a late fee every time, but I want to cancel with them earlier, but never get connected!!! Ridiculous!

The wait times are unbelievable. HOURS! Who has this time to wait on hold? Are there two people working? And the rates. My home insurance has doubled from two years ago because I needed a new policy on a new home (which is the same as my last home, a new build). They blamed COVID. I’ve never had a claim in my life. Seems crazy my policy would double!!!

We bought a new house and want to switch our policies to the new place. I am on hour two of being on hold. This is absolutely ridiculous! I don't have time to sit on hold for hours, they need to step up. Because of this, I am looking for another provider and I have been with them since 1997. Wow.

The wait times were common throughout our usage of TD. One time they had a question about my employment, and since we missed the call we called back and waited over an hour. This was strange because when we wanted to sign up they picked up right away-- but wait times happen. My wife and I wanted to change the address when we moved halfway through the policy, so we called and waited four, three, and two hours on consecutive days before giving up. Because our landlord needed proof of insurance, we had to go with another company because we couldn't get through to change it! Now, we are trying to cancel and call periodically for seemingly infinite wait times. Sometimes the company hangs up because they are closed, sometimes we wait for four hours and have to leave the house. The waiting music is unbearable! Now, we have a policy we didn't even want to cancel on an apartment we no longer live in because we haven't been able to get through for two months. I'm frustrated and have no idea what to do at this point.