Meloche Monnex (TD Insurance) Home Insurance Reviews

This is my 2nd year with TD and I never submitted any claims with them. They decide to increase my home insurance monthly payment by more than 50% 6 months after the start of my second year contract. I have been trying hard to convince them to cancel the contract with no penalties but no answer. People who answer you do not have the authority or the competence to make decisions. A complete disappointment.

Here you will find yourself wasting hours of your time on hold, only to be met with agents who don't have the skills to answer even the simplest of questions. Constantly watering their un-printable decision tree, the agents are no more than data entry clerks. If an agent can't plug your vehicle/assets/etc. into a drop-down menu, then they're completely lost as to how to insurance works. In 1969 we put a man on the moon, but in 2021 TD Insurance can't figure out how to properly price depreciation.

You'll overpay, and when you have a potential claim, good luck getting any answers on what the effects will be to your premiums. Be prepared to wait on hold for over an hour, any time you call.

I'm not sure of a time I've ever had a worse customer service experience.

My home insurance more than doubled in 6 years with negligable changes to my coverage. They wanted to increase my payment by almost $800 for having a partially finished basement. Twice I asked to speak to a manager and both times I was told one would call me back in 24 to 48 hours. It's been 11 days and 7 days after each phone call and no one has called me back. I was a loyal customer, paying in full and on time for over 10 years. I will never go back. I was fortunate to get reasonably priced house insurance through another company that has much better online reviews. Stay away from this insurance company.

TD Meloche Monnex should take a look at these reviews. This is the worst and longest time I've waited on the phone and on their online chat agents - a minimum of 2 hours! I wait for hours on the phone and put on queue onto the chat lines to start as "you are number 13 in the queue". Been with this insurance company for more than 14 years. I did not pay attention to paying higher premiums because I thought this company deserves my loyalty, now I can not get a hold of agents. No agents on the phone anymore. What is going on with this insurance business that you can not reach an agent to help you out? I shopped around and found out that with almost the same coverage, I am paying a premium of almost 50% less which makes sense in this challenging economic crisis. I wish I did this earlier.