Meloche Monnex (TD Insurance) Home Insurance Reviews

I am writing to express my extreme displeasure in working with TD Meloche Monnex. I had taken up a coverage with TD last year after we moved into our new home last year in May. I had taken the policy up as it offered some options that my earlier provider Co-operators was not able to cover. Although the premium was higher by almost $ 300 then I took up the policy.
This year towards the renewal period (May 21st) I was told that the policy premium will go up for $ 65 to $ 88 a month on grounds of Alberta Floods. I hate the time of this discussion and questioned the logic of increasing the premium by over 35 % as it was widely in the news to expect a 10-20 % increase. I was told by the agent over the phone that we will need to accept it as this is the rate..

I had at that very moment decided to shop around for alternative provider as it just did not feel right. The cherry on the icing is that when I eventually managed to get a lower 17 days into the renewed policy I was asked to pay a $ 133 short rate fee !!!!!

This seems more like a case of capitalistic arrogance to me. The whole situation is completely controlled. I have to accept the changed exorbitant premium or pay an extra 133 $ for leaving you. The clock starts ticking from the first day of the policy. Best part of the story is that I have to suck up and live with this as I am pressed for time and feel that most others similarly placed people would be.

I am fully aware that TD does offer very different rates to different customers and have clearly witnessed that when Mortgage shopping.I have been banking with TD for 2 years and feel my loyalty with the company has not paid off at all. TD lost out on our mortgage business also due to their lack of responses and I ended up getting offers when they realised I had secured my business somewhere else.

I am a lay person in insurance business but I would understand most companies would underwrite risks with similar parameters which I assume are regulated to some extent. I hate to say that with identical and in some cases better coverage offered by competitor is at a much lower price.

Why should I be paying high premium for a a set up which does not offer even to discuss the policy in detail.Is it my contribution to the high salaries in the corner offices in TD or towards some financial blunders that you might have done and I have to pay for.

On a side note I have clear evidence on the premium hike as I have a quote from Cooperators dated last year April and this year vs TD to indicate the range in differences, which to me should be in similar nos considering all other parameters around it are equal. I would assume both companies had similar write off's due the recent floods. Here again these nos show that the premium hike has no logic and has been done more for an opportune cause than just.

Best part of the story.. 3 email follow ups to customer service to even get an acknowledgement.

They told us they tried to contact us for some "information" which they never did call us, we received a letter telling us to call them so we did, then they tell us we broke a rule and we're cut off our insurances and cannot go back with them for 5 years because we didn't give them the "information" they sent us a letter for. Which we totally have no darn clue what the heck they want as for "information"... Worst company ever dealt with for insurance, will never go again with them not even in 5 years, not for home, not for auto and especially not for life!!! Never had anything like this before! Not to mention the terrible customer service, it just goes on and on and on! Never again!!!

Customer service is totally unresponsive. I have never called and not heard that "they are experiencing higher then normal call volumes". Please just answer your phones ... They are not recommended!

I pay 3 times higher rates than my friends and neighbours because I'm stupid enough to go with this company. I am cancelling my insurance with them before my policy renews. When you call to ask them to reduce it because it's so ridiculously high all they do is put 20 year olds on the phone who READ you stuff straight from their policy instead of talking to you like a person with a mortgage like a 20 year old wouldn't have anyway…

I applied for home insurance with them recently and after spending days running around to get all the info and getting the correct postal code for my property, they ultimately denied me getting coverage. Something to do with a gap in coverage between the day of my possession and actually finalizing the details with them. Apparently 1 day gap was enough to deny it which is ridiculous.

Raised rates by 25 % for no logical reason; no claims

And everytime they renew they reduce coverage of one thing or another.

Terrible communication and customer contact

AND they don't care!

Mine increased by 45% due to floods in Calgary and Ice damage in Toronto. I am currently with TD Home/Auto and they said they have increased everyone's from 25% up to 72% from last year. My increased was another $200 per year. BTW, I never had a single claim in all my years of owning a home. As home insurance is not regulated "from the manager", they are able to spread their loss across Canada.

I do not live in or near Calgary or Toronto and I am being penalized so they can recover their loss! Definitely looking at other insurance companies and I am spreading the word around to my friends and family!

After many years of paying premiums and nary a claim, this company denied my insurance application when my home became a rental property. The claimed that the denial was based on a "gap in coverage" when they were the ones who cancelled the insurance against my verbal request. They asked me many personal and unnecessary financial questions, kept me on hold and in the dark, literally for days before informing me that my application had been denied. Luckily, I found a much better, more reasonably priced policy at Morgex. I will tell everybody for as long as I live how this organization treats loyal clients. The best comment that I can give is that one of the staff, Angela, was quite lovely and tried to be helpful.

I had any excellent experience when my hot water heater broke in 2006 and my basement was flooded. This year it has been a horrible process after having electronics stolen.
The adjuster was unbelievably rude. She didn't ask me any questions at all just went with the report that I gave earlier. She wasn't even aware of what had been stolen or the circumstances.
It was impossibly to get hold of her and she never returned any of my calls. I called her manager and her manager never returned my calls.
Many, many weeks and still no decision about paying my claim!!
I have had to go to the ombudsman!

I have had a claim resulting from Toronto flood, my total estimate was about 50K, they have only come up with 12K.

If you want to get a better home insurance, please go with State Farm, or RBC. not TD.

Don't waste your money thinking you are covered, because you will not be.

You might like the client service, but when it comes to actual claim, you will definitely be disappointed.

I am planning to take them to court and also going to media.