Meloche Monnex (TD Insurance) Home Insurance Reviews

Never had a claim with Meloche Monnex...been with the company for 15 years... rates keep going up...the customer service representatives get ruder even the management laugh in your face while on the telephone...just an awful company...

I had a very bad experience with this company. Awful customer service. Called them May 6 to start a claim. They promised a callback within 1-5 days. Never called back. Called them May 10, they again promised a callback 100% within 1-5 days by adjuster. Never called back. Now again May 18 called them to complain. No one has called me. Meanwhile, my roof is getting more and more damaged with every rainfall. This company just takes your money but never follows through with any claims. Be aware, and use another insurance provider.

I got insurance for my home which was rented by someone plus an apartment which I rented from someone last year. (house +apartment). TD Meloche Monnex calculated $142/month for the two properties. Few months later, I called TD and asked them to cancel the apartment insurance because my landlord had already got insurance for it. So I was expecting my monthly payment to come down by $28(the apartment portion), but TD told me if you cancel that(the apartment insurance), your monthly payment will increase to $172/month! So I asked them to cancel both, I don't want to get insurance from you, then they answered: "We will charge you for early cancellation". So I paid insurance for the whole year for an apartment insurance which I didn't want. That's why I hate TD insurance. On top of that, the last old woman(from TD Meloche Monnex) who was talking to me about this matter had very poor customer service quality.

Inquired about a change in insurance and was told we had a business at home and they wouldn’t insure us. Given 2 days to get a new insurer. Never had a claim with them and never missed a payment. Unbelievable. Also, have auto insurance with them. Looking for insurance for both home and car. Brutal service - couldn’t understand the people we were talking to, English was terrible.

I bought this insurance as a "deal" that my university offered. But I found their customer service to be unresponsive whenever I had questions and their business practices very outdated (I had to, for example, mail them a personal cheque to pay for coverage). So when I moved, I decided to switch companies. I had paid out what was due, submitted a request to cancel my next year of insurance, and took out coverage with a new company. The new company, despite the lack of a university "discount," was much cheaper for the same coverage. And they allowed you to use a magical new contraption called a credit card to pay automatically on a monthly basis. TD then proceeded to send me letter after letter saying I owed them for two months of coverage at the property I no longer lived at. I told them I had cancelled and had not renewed. They told me they did not receive the cancellation and that it was their policy to assume people want to renew even if they hadn't sent a new cheque. After I ignored more letters, they eventually sent a vaguely threatening registered letter that I had to sign for. The amount I "owed" was about 40$, so I eventually paid so that they'd stop harassing me. But again, it was totally worthless coverage that I had cancelled to cover a property I didn't live at. As a petty act of retribution, after paying the 40$ I also closed my TD bank accounts. Both because they are associated with this insurance and because they must have been giving them my new address. I'll take my SEVERAL DOLLARS in savings elsewhere. In short, do not use this company. There are so many out there that do this way better, for cheaper.

I had a flood in my Basement February 20th. I called and submitted a claim and was told an adjuster would reach out in 1 business day.

Two days have passed and no call. Everytime i call they are surprised my adjuster hasnt called and promise he will reach out to me shortly, but no luck. The agent I spoke to yesterday said i was most likely covered and had been lumped under a catasprophe group.

Today they informed me (i had to call again) that uless there is a burst pipe that none of their policies (i have platinum) cover a rainstorm coming in your home through walls, doors or windows. 54 hours to find out they wont even come look at it. In tje meantime the extent of tje damage is worse and is going to cost me more. I will not be renewing my home or auto policies next month when they renew.

This is a warning for anyone who is presently using Meloche Mennox (TD Financial) for their house insurance. We requested that our insurance was cancelled over a year ago and they continued to debit our account. September of this year we realized the mistake and requested a refund. They did not comply. We just realized that for the past two months we have continued to be charged for their insurance. This company has not served us well and we are very disappointed. If you are using them for insurance and cancel it, make sure they don’t keep charging you!

May I suggest you request a copy of your "personal information" which the insurance industry reports to. CGI is similar to a automobile drivers abstract or similar to Equifax and Trans Union for personal credit scores/ratings.

Ensure the information and claim history that the insurance industry reports to third party agencies is correct ! Personally, I was successful in a Alberta Court Action, without admitting fault (with full disclosure privilege) in a civil defamation suit for Libel...against both CGI and TD Meloche Monnex for reporting false information on three separate occasions.

Please be aware of TD Insurance! I have been with this insurance company for years and I got hail damage which is beyond my control. My house was fully insured by TD insurance and they refused my claim. In every house in my area, their insurance company replaced their roof and siding, TD Insurance did not fix the damage! I was insured with them for years and they did this to me. Please don't go with this company, they will refuse your claim and all the money you paid them for years will go out the window. This company and their employees are ruthless rattlesnakes. They will give you insurance but never ever will pay out if anything goes wrong. Run, run for your life from them. They are the biggest liars in the insurance business!

Autorenew rates go up 40-80% per year.

I had one claim. They took all my info and never called me back, I waited upwards of a week and then called to complain and to cancel.

Then someone called me back right away and said they were sorry, They were busy, etc, etc.

I had water coming through my ceiling.

Stay far far away!!! BCAA in BC is a far better option. I hope TD insurance falls flat on its face.