Meloche Monnex (TD Insurance) Home Insurance Reviews

I had to make a change to my insurance policy. I've collectively spent over 15 hours on hold, the longest individual hold being 4 hours. I tried using the call back feature for a new policy too, just to see if I could speak with somebody. That system wasn't working either - it would call and immediately hang up. Avoid like the plague.

Price is fine and I guess to some extent you get what you pay for. Be prepared to spend most of a day on hold with them if you need to make a change to your policy or speak with a human being. This is the fifth time I've tried to contact them in the last two months. The first four times I gave up after 2 hours. This time it's been 4 hours. Is there seriously no way to reach someone in this company?

My wife and I have attempted to contact TD Insurance Meloche to update our file, our coverage and report errors on Home Policy. We have stayed on hold for several hours on numerous occasions without success in reaching someone. There is no email address contact anywhere on my home insurance renewal. The voicemail message indicates a longer wait time because of COVID-19 but why would there be? Is staff not able to work from home and give the same service? There is no reason COVID-19 would increase your volume of people calling their home or car insurance, probably the reverse is true. This inadequate level of customer service is totally unacceptable from an insurance broker of your importance. Meloche Monnex had far superior customer service before it was purchased by TD. I have been a customer of Meloche Monnex for 30 years + We have 3 residences and 2 cars insured with and we are so disappointed with your level of customer service that we will likely change insurance provider if we ever succeed in reaching you. I tried again this morning, I called in at 9 am and was on hold for 3 hours until you disconnected the call (I guess after 3 hours, it disconnects) I have also tried to register to MyInsurance Online Services and got an error message I tried calling and got nowhere either.

I have received an approximately 30% increase. I am trying to call to justify an increase and try to get a better price? Impossible, they never answer the phone and this has been happening for a while. I'm on the phone for 4 hours and then they just hang up. Wow! This is difficult to understand? Does management see this or whoever is in the customer department? Whoever is the CEO of TD is incompetent to realize that the basis of a probability are the clients...

I used Meloche Monnex for my home insurance and rental insurance. Quite simply they were virtually impossible to get a hold of. I was on hold for hours over the course of 8 days, both on the telephone and the virtual agent online. I did not have a claim, thank goodness, but wanted to inquire about changes to my insurance. After this terrible experience, I have cancelled my insurance and will be going with a local agent where I can go in and speak with someone directly. In six years my premiums increased 36% - with no discussion or explanation. And no way to discuss the change because no one answers their phone.

I was trying to set up home insurance by doing the online quote and then call. I tried to call several times during several days at different time. Each time I waited for more than 1 hour without being able to speak to anybody. It's like they don't want new customers.

I was with TD Meloche for home/auto/travel etc from 2005 to 2020. I've spent my last two days off trying to cancel my one remaining policy. Collectively I've been on hold for 4 hours and have not yet been able to get through. This company used to provide amazing service - it feels now like the last employee has turned off the lights and walked out.

It is time for renewal. The company has been merged or bought. Their product has changed. They are now forcing me to buy the $3M solution. I don’t need $3m in coverage. My house and all associated expenses and household contents would not be worth $3M. They increased my premiums from $67/month to $110/month. Seriously. I have been a loyal customer for 13 years. No claims. What a shame. Bye TD.

I had a claim related to a flood in my apartment and of course, TD insurance found a loophole in order to deny my coverage. I paid TD insurance money since 2001 and 20 years later when there was a problem in my apartment they did not cover the damages. We had a pipe leak in our condo and the laminate floor was damaged. The adjuster did everything possible to find a way not to pay for our claim. Please beware of TD insurance scam as they will make you live a living hell in case you have a claim. My advice is to stay away from TD Insurance and get a policy somewhere else. Huge scam!

I have had 2 home policies and 2 automobile policies with them for years. Never made any claims for years. This time, they jack up the premium 4× this year. The home policy used to be 1300 now they are asking for 4300 for the same homes. My guess is no regulatory bodies is governing the insurance companies? So they can do whatever they want to make the most profit? When I call for a quote, they give me a different quote every time even within the same day, each customer service representative would tell you a different story within minutes of calls. Their company is just an unethical business.