Meloche Monnex (TD Insurance) Home Insurance Reviews

Price is fine and I guess to some extent you get what you pay for. Be prepared to spend most of a day on hold with them if you need to make a change to your policy or speak with a human being. This is the fifth time I've tried to contact them in the last two months. The first four times I gave up after 2 hours. This time it's been 4 hours. Is there seriously no way to reach someone in this company?

I just had my first claim experience after being with TD for 6 years with insurance coverage on two homes. Good luck speaking directly with the adjuster, contacting any management or getting a straight response. Since November 20th when a flood occurred in my house after a rain storm I have received no clear answers until now as to whether I was to receive coverage. Each time I prodded for a response over email, TD would pull out a new exclusion and indicate that this was likely going to be used to deny coverage. Ultimately I've now been denied coverage and will need to take it up with legal. Go anywhere else but here! As noted in my final email to the adjuster, it isn't so much the rejection of my claim that bother me. Rather, it is the immense waste of my time trying to communicate with the adjuster and the nonsensical responses received.

I have been on hold for 45 minutes, with no end in sight. So far, I have taken the time to browse the internet for a different insurance provider (I have requested and quote and will visit them as soon as I cancel the current policy with TD) and to write this review. Who knows what else I may accomplish before someone answers the phone.

I have been on-hold for an hour and a half to make my annual payment for my home insurance. Terrible service!. Avoid these guys at all costs.

This is the worst insurance company, Terrible customer support filled with lies and attitude. No compassion for their customers who are going through difficult times in their lives, Building collapse, you got robbed, they don't care, any excuse to not pay up even 1st claimers who have been loyal customers for years.

I'm going through a tough divorce. I called to take arrangements that were extremely important with my lawyer involved as well. So, we talk and come to an arrangement. One week later they called me back and told me that unfortunately, they made a mistake and cannot offer such an arrangement. That completely ruined my case. I had made sure to give full details of my story. This completely ruined things. What a bad experience. Took over an hour on the phone arguing but gave absolutely nothing at the end of the day. I will never do business with these guys again.

TD is currently using lower end contractors to drive down rebuild costs in Fort McMurray. Been fighting with them for 6 months to get the costs of a rebuild with a builder of my choosing. Very discouraged with the tactics they have been using to cut there own costs at my expense, I do not need to deal with the many problems that will result if I use one of their preferred builders. TD's preferred builders have nothing but past legal issues or little to no experienced.

What kind of a joke company charges 250$ to cancel a 1000$/year home insurance policy because I chose not to renew two weeks after the renewal date and had not yet paid them. Bunch of scam artists. Complete trash company, will never do business with them again.

Their customer service is really rubbish, poor performance, they failed to inform me that I need to call them urgently after closing the ownership of my property and now refuse to insure me. Really poor, had they told me that I had to call immediately I would have. I will never use them again and will pull everything out.

I have had td home and auto insurance for 10 years with meloche monnex. I recently installed the nest home monitoring system with integrated smoke/carbon monoxide detectors and 2 way security cameras around the perimeter of my home. I called td insurance for the home security discount. I was told no they only consider traditional third party systems for the discount. I advised that was unfair. I wanted to talk to a supervisor and they said that due to it being a Saturday and they were short staffed, they do not handle calls like mine on Saturday....what the heck? I guess I am not very important as a client. I would not advise using them due to very poor customer service.