Meloche Monnex (TD Insurance) Home Insurance Reviews

Here you will find yourself wasting hours of your time on hold, only to be met with agents who don't have the skills to answer even the simplest of questions. Constantly watering their un-printable decision tree, the agents are no more than data entry clerks. If an agent can't plug your vehicle/assets/etc. into a drop-down menu, then they're completely lost as to how to insurance works. In 1969 we put a man on the moon, but in 2021 TD Insurance can't figure out how to properly price depreciation.

You'll overpay, and when you have a potential claim, good luck getting any answers on what the effects will be to your premiums. Be prepared to wait on hold for over an hour, any time you call.

I'm not sure of a time I've ever had a worse customer service experience.

Do not give TD Insurance your business, I've never experienced such horrible customer service. Just complete disrespect to the paying customer, the executives at this company are greedy.
The wait times are mind-boggling, to the point where it's approaching 2 hours on hold and you just give up. It's like this every time you call, the worst wait times I've ever experienced any company in any industry.

On my car insurance they also somehow put my sister's accident on my policy and had overcharged me a total of $900 before I caught it. I had to battle with them to get them to admit it was their fault and to give me a refund, but they would only give $300. They literally stole $600 from me in my opinion, what a bunch of scumbags.

Complete joke of an insurance company. STAY AWAY!

Back and forth to agents, cut off, having to start over and over again in the queue. I'm not exaggerating: It took 2 hours to speak with an agent who then spent over 3 hours to set up a policy. He would ask one question then put me on hold for 30 minutes then repeat, repeat.

After I gave the agent my banking information, the agent said I would receive an email within an hour with my policy info. It's been three days and nothing. I have no actual proof of policy. I tried setting up an account online, but I don't exist in their system.

So, TD, do I have a policy or not? I guess I can look forward to another entire day of my life on the phone to find out.

And the music! The same horrible music played over and over again endlessly I wanted to blow my brains out....

Why is there no option for Zero Star rating?

Phone disconnects. Not able to email or have a callback. Chat line does not help only sends a phone number to call (same number).

The worst insurance company to get in touch with - always on-hold - need to find another insurance company with good communication!

My home insurance more than doubled in 6 years with negligable changes to my coverage. They wanted to increase my payment by almost $800 for having a partially finished basement. Twice I asked to speak to a manager and both times I was told one would call me back in 24 to 48 hours. It's been 11 days and 7 days after each phone call and no one has called me back. I was a loyal customer, paying in full and on time for over 10 years. I will never go back. I was fortunate to get reasonably priced house insurance through another company that has much better online reviews. Stay away from this insurance company.

TD Meloche Monnex should take a look at these reviews. This is the worst and longest time I've waited on the phone and on their online chat agents - a minimum of 2 hours! I wait for hours on the phone and put on queue onto the chat lines to start as "you are number 13 in the queue". Been with this insurance company for more than 14 years. I did not pay attention to paying higher premiums because I thought this company deserves my loyalty, now I can not get a hold of agents. No agents on the phone anymore. What is going on with this insurance business that you can not reach an agent to help you out? I shopped around and found out that with almost the same coverage, I am paying a premium of almost 50% less which makes sense in this challenging economic crisis. I wish I did this earlier.

I don't want to renew with them and call hundreds of times and on hold forever. They mailed me many statements and charge a late fee every time, but I want to cancel with them earlier, but never get connected!!! Ridiculous!

The wait times are unbelievable. HOURS! Who has this time to wait on hold? Are there two people working? And the rates. My home insurance has doubled from two years ago because I needed a new policy on a new home (which is the same as my last home, a new build). They blamed COVID. I’ve never had a claim in my life. Seems crazy my policy would double!!!

My wife and I have attempted to contact TD Insurance Meloche to update our file, our coverage and report errors on Home Policy. We have stayed on hold for several hours on numerous occasions without success in reaching someone. There is no email address contact anywhere on my home insurance renewal. The voicemail message indicates a longer wait time because of COVID-19 but why would there be? Is staff not able to work from home and give the same service? There is no reason COVID-19 would increase your volume of people calling their home or car insurance, probably the reverse is true. This inadequate level of customer service is totally unacceptable from an insurance broker of your importance. Meloche Monnex had far superior customer service before it was purchased by TD. I have been a customer of Meloche Monnex for 30 years + We have 3 residences and 2 cars insured with and we are so disappointed with your level of customer service that we will likely change insurance provider if we ever succeed in reaching you. I tried again this morning, I called in at 9 am and was on hold for 3 hours until you disconnected the call (I guess after 3 hours, it disconnects) I have also tried to register to MyInsurance Online Services and got an error message I tried calling and got nowhere either.