Meloche Monnex (TD Insurance) Home Insurance Reviews

They lie to benefit themselves and try to force unwanted policies. I honestly wouldn’t recommend!

You call to ask a simple question. You are told that they are experiencing longer than normal call volumes (there is no such thing as normal call volumes). You sit on hold for a minimum of one hour. Or two or three. The hold music slowly drives you to madness and despair. The quality of service, cost, everything else is irrelevant when you simply can not reach anyone ever. Use any other company.

45 min wait times, 3 days and finally got through. Cancelled hone insurance due to high rates, terrible customer service and ambiguity in services and coverages. Through family, friends and customer reviews, found the better insurer and I know now I made the right choice to switch. TD insurance continued to withdraw payments from my account and I only found out after 3 months as I was away. They also neglected to put a refund into my account (timing credit for cancellation). Called again, on hold 35 minutes, bad service, rude manners, uncooperative, unprofessional. To give you an idea on the home insurance premium, it was $100 a month coverage with TD compared to $60 on the exact coverage from my new insurer. It’s worth to call around 2-3 companies and go with the one that is respectful and cooperative. Big chances are they will offer better premiums than TD and you will have an easier time dealing with them if you have a claim.

They say they are experiencing higher than normal call volumes every time I call. I would guess this is code for understaffed? The first call I waited 25 minutes on hold to speak to someone but had to hang up. I am now settled in for the long haul on my second call attempt. 1hour 24 minutes and counting. This in itself is enough to make me change companies, sure it’s a good price but if you can’t speak to them when you need to then what’s the point?

I have consistently called TD Insurance. Each time it has been 40 - 60 minutes waiting with the stupid hold music and promises to answer shorty. How long you should wait for couple questions. It is like they only have one person there answering all the calls. Are they still existing? What kind of service is that?

I have consistently tried 3 or 4 times now to call TD Insurance to update my home policy as I purchased a new home. Each time it has been 30 - 40 mins waiting with that stupid hold music. I gave up each time! I don't have time to wait. It is like they only have one person there answering all the calls.

Waited 4.5 hours on hold. In 30 seconds over the phone, they tried to deny my claim. I am not a contractor and do not have the expertise to provide technical construction answers. Nonetheless, they tried to deny. Called back, next person said it was definitely a claim. Adjuster to call in 24 hours. They called in 4 days. Again, denial attempts. Still, no one set foot on my property. 2 restoration companies through said definitely a legit claim. At no time was I ever offered overland water coverage. The insurance company is part of a near $100 Billion organization and they simply do NOT care. Avoid TD Meloche Monnex at all costs. You’ll regret it if you don’t.

Waited on the phone for over an hour trying to speak to someone when our furnace quit in a rental home we had insured and the house froze up. Unbelievable that any business cannot answer the phone within 5-10 minutes. Hire more people, or allow the insured to make a claim online that doesn't require filling out a long form and then sending it off to? Maybe get a call back in a week or 2? Go elsewhere this is unacceptable.

Just calling them to make a simple payment for my home insurance, something I do once a year since you can't make a one-time annual payment from their website. Seriously, what kind of a company doesn't allow you to pay bills from their website. Anyways, they advised me the wait time could be up to 15 minutes, and of course, they don't offer a call-back service. It is now up to 53 minutes, and my cellphone is almost dead. I can't wait for their representative to come online and ask me how my day is going. Maybe they'll waste a few more minutes asking me to rank their service today, meanwhile, hundreds of people are waiting on hold, while they pat themselves on the back. This used to be such an easy company to deal with, I can barely contain my disgust with what has become of them. I would highly recommend people look elsewhere before signing up with them.

I bought the house 2 years ago in 2016. I am first time home buyer and don't know much about these insurances. I went on vacation for 3 weeks for when I came back and entered my house, it was all ice because of flood due to the water pipes burst in the house (second floor under washroom). I called insurance and told the complete story and they sent the appraiser the next day but didn't arrange any other accommodation for me. I had to pay all that expense from my pocket. In the end, they put it on me that it was my mistake that I didn't hand over keys to someone to take care of the house or I should have put surveillance cameras to check the house or I should have closed the water tab and drained all the water. I didn't know these things because this was the first time I was going on vacation. So finally I got a call this Friday that they declined my insurance claim, so now I am in debt of almost $15k to $20K.