Home Insurance Reviews
Aviva Home Insurance Reviews
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(155 reviews)
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Within 4 years with this company I never filed a claim, however, the policy increased every year for no reasonable reason. The last one went almost 30% increase. So I decided to buy another policy with another insurer. Where I found the same coverage for half the money this terrible company was trying to steal from my pocket and immediately cancelled the policy with Aviva on the same day.
SURPRISE: One week later they sent me a letter pretending I pay $830 for something they call "balance outstanding for the time on risk"
What? My house never went uncovered by a policy, the day I bought the new policy I cancelled AVIVA.
Where the heck they saw the risk?
They are the risk for your wallet.
Do not recommend this company to insure a barbie house or a hot wheel car.
DO NOT insure with Aviva. We had two relatively minor claims within 5 years, one for wind damage and one for flood damage. The second claim was processed with no mention that doing so would mean they would not renew our coverage. In fact, we updated them on Aug 26 with all of the updates we had completed to avoid future claims and our premium actually went down slightly. Then on Sept 10th, we get a registered letter telling us our coverage will not be renewed in October! In the middle of a pandemic and they advise us 5 weeks before our policy expires that we won't be renewed, nice! I am supposed to receive a call from someone within the next 24 hours so we will see what they say but if they do not reverse this decision I will be cancelling all of my auto insurance and I may remove all of my funds from them and go elsewhere. I'm not doing business with a company that behaves like this! I suggest you look elsewhere for insurance!
Are you a condo unit tenant? Remember that neither your condominium corporations' policy nor your landlord's insurance policy protects you as a tenant (3rd part liability, contents, etc.). If you do not have your own insurance policy, get your condominium insurance quote today.
I have been trying to cancel my policy with them for over 4 hours! I wait on hold for ~45 minutes listening to fuzzy music that is barely audible, then I get through to someone and tell them that I'd like to cancel my policy and they tell me that they will need to transfer me. This has happened now 6 times! Completely outrageous and unethical behaviour from a company. I'm sure if I was telling them that I was purchasing something they would immediately grab my credit card number. I highly recommend anyone to stay away from them as I believe they are an extremely shady company.
Aviva gave me 3 weeks to find a new insurance company and would not tell me why, when I asked they said that they do not have to inform customers why they are cancelling their policies, I had said that I needed to know so that I could rectify the issue and they said that it does not matter if I fix the issue or not I will never be insured by them again. I ended up going through the bank to find out why, as they acted as the broker. Turns out that they did not like the fact that I had a 4 post car hoist in my 40'x40' shop, we are commercially zoned for small businesses with up to 4 employees, but I do not have a business it is to store my classic cars, and their response was that nobody has them in residential and it is a commercial thing. They sell them all over for residential for collectors to store their cars even non-collectors have these in cities where they can't park on the street. My insurance then Doubled from approx $900.00 to $1,800.00, not because I have a car hoist in my shop but because Aviva cancelled my policy and I am on some sort of BLACK LIST for 5 yrs from most other insurance companies