Home Insurance Reviews

Aviva Home Insurance Reviews

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(155 reviews)
Aviva
1.6 out of 5 stars:
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Dropped us for small claim, without notice

by Aves on Apr 23, 2024
2.7 out of 5 stars

We made a very small $2K claim for water damage. They subsequently dropped us without notice some time later. We then had a much larger water issue and were surprised to find we were uninsured as we were never notified. Our insurance broker ended up covering our claim due to the lack of notice and coverage.
To drop someone for a small water claim is very sensitive and to not notify us is very irresponsible. We’re lucky that we had worked with a good broker.
We found better rates and moved both home and auto to a new provider.

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Stay away from these fraudsters

by Mr Dave on Apr 17, 2024
1 out of 5 stars

Stay away from these scam artists. My wife got an bad earache when we were on vacation. Dr. bills came to a measly $150 for antibiotics. Aviva took 9 months to pay out the $150, and only after dozens of phone calls. We had never made a house insurance claim until just last week when a bucket of bleach was spilled on our driveway. They have refused the claim. I have received a new quote from a different company and found out that my Aviva policy would never have paid out the money to replace our house in case of fire as they had completly underestimated the value.
So happy I will never have to deal with them again.

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Worst experience in 30+ years

by JanetR on Apr 15, 2024
1 out of 5 stars

Had the same provider for many years, no claims in over 30 years. They quit covering our area. Agent covered us with Aviva… nightmare experience, a year in received notice they were cancelling our coverage (one-month notice).

I think they did us a favor, having read these reviews… I would hate to see what the experience would be if we needed support!!

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Review topics
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Overly Slow Resolution

by rdasilvari on Apr 14, 2024
1 out of 5 stars

Overly slow resolution. Sloth speed and ghosting.
It's almost as if they do this to wait you out so that they save a buck, not pay a claim.
It's an abusive and dirty tactic.

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Stay away from Aviva

by Run From Aviva on Mar 4, 2024
1 out of 5 stars

Like everyone else, they are just the worst in every possible way. 14 weeks out and no project scope for repairs, no approvals given to replace electronics, repair or replace furniture, etc. Important documents, that could and should have been saved as per my policy, sit molding in a gutted home. Decisions/denials are made with no explanation or justification and if you press them for an answer they will stop responding to you. I've yet to be financially compensated for any out of pocket expenses (hotels, Airbnb, meals) $20K and counting. I had a fire water main break in my condo, obviously not my fault, I had the water to building shut off before the firemen arrived, saving $100,000s of dollars as my actions prevented other units from being damaged. I've provided every and all documentation they have asked for to move along the claim, but here I sit with no home, no compensation, no plan, no approvals and no end in sight. :( Run from Aviva

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Stay Away From Aviva

by NABIL HOSNY FATHALLA on Feb 6, 2024
1 out of 5 stars

I raised a small claim 6 month ago and it is still not resolved. No one seems to know what he is talking about. Adjuster is never available and does not return calls. I kept calling support line and every time I had to explain the full story again. Every time I get a different answer, the answers are subjective based on each person and not based on rules. My adjuster told me that they will cover cost of damage not repair, but when I listed and took a picture of the damage, someone else said it is not covered. It has been escalated to a manager and she told me that claim will be denied and when I explained that someone else gave estimated value of $1400, she told me that she will call me back and she did not. If you are bored and want to be entertained, maybe go with this company, if you think your time is money, find someone more professional.

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Avoid!

by never-again on Nov 27, 2023
1 out of 5 stars

I opened a small claim back in June. I still do not know if my claim has been approved, I cannot get the adjuster to respond to my inquiries over the past 6 weeks. Multiple complaints have been filed, along with contacting the ombudsman-nothing.
Their 'service guarantee' is a massive lie.

Everything about this provider is awful. It seems like the company has completely ceased to exist after taking my premiums.

Don't waste your money.
I would give zero stars if I could

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Don’t buy from RBC

by Richard on Sep 25, 2023
1 out of 5 stars

Worst place to buy insurance. They want your money but when you need to make changes they will cancel your insurance without giving you options.

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Been 1.5 months they removed my floor yet no idea when it will be replaced

by Sadaf on Sep 14, 2023
1 out of 5 stars

Worse company to deal with, they dont response to emails or your agent dont pick up the call. My laminate flooring was taken apart 6-7 for a new one yet no idea when would they be replacing it. Ones my renewal is up i will definitely switch to another company.

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Claim denied after 3 months

by Alex le on Sep 13, 2023
1 out of 5 stars

I had a small claim for my property insurance. As my watch was stolen, they initially told me that I was covered. After I submitted all the documents, they kept delay the process and after three months, they denied my claim and didn’t disclose the reason. Imagine if it is a big issue, they would screw you over. Never insure with Aviva.

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