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Aviva Home Insurance Reviews

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(155 reviews)
Aviva
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Top negative trending topics ?

Agent/rep availability
38.5%
Claim - adjuster
38.5%
Cancellation experience
30.8%
Claim - denial
30.8%
Claim processing time
30.8%
Phone wait times
23.1%
Agent/rep callbacks
15.4%
Agent/rep knowledge
15.4%
Claim - fire
15.4%
Claim - flood/water
15.4%
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Agent/rep attitude (1) Billing/payments (1) Broker experience (1) Brokers, Insurance Agents (1) Cancellation experience (3) Claim - fire (1) Claim - flood/water (2) Claim - flooded basement (1) Claim - roof (1) Insurance Rates, Prices (3) Phone wait times (1) Policy coverage (1) Policy Switching, Cancellation (1) Rates in bundle (1) Renewal experience (1) Website experience (1) Wind, Hurricane Damage (1)
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Worst insurance company

by Ian Tomalty on Nov 26, 2020
2 out of 5 stars

We had two or three claims due to storms which is not in our control and they have now said they can no longer insure us as a result. This company is a joke and I would absolutely not recommend then to anyone.

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Review topics
Cancellation experience Wind, Hurricane Damage