Aviva Home Insurance Reviews

After being with Aviva for 20 years Home Policy and having never even made a claim & having paid all of our policies on time, we are sent a letter demanding that we call them within 30 days or they will cancel our home insurance. They want to know if we have replaced our roof recently, as they think it is 20 years old.
In fact, we have updated and replaced our roof 3 years ago.
WE do not mind the question, but it is the manner of them sending us a written letter with no way for us to respond to their question other than to call them up. It literally takes at least 10 minutes to get through to a live person every time we have to speak to someone there.
Once through, there is a bunch of additional questions unrelated to our policy with their caveat that it's to help us save money on our policy... its really an attempted sales pitch and to gather more intrusive information.
If a question is asked by mail, then the response by mail should also be provided as an option. In this digital age, this type of information could easily be updated many non-intrusive ways.
This is almost like this company has gone out of there way to alienate good customers.
I was on the phone with their agent for almost 20 minutes. Meanwhile, I was on the computer looking for another insurance company.