Home Insurance Reviews
Aviva Home Insurance Reviews
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(155 reviews)
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Agent/rep attitude (4)
Agent/rep availability (5)
Agent/rep callbacks (3)
Agent/rep knowledge (2)
Bikes, Belongings (8)
Billing/payments (26)
Broker experience (1)
Brokers, Insurance Agents (13)
Cancellation experience (14)
Cancellation fee (1)
Claim - adjuster (11)
Claim - contractor work (20)
Claim - denial (5)
Claim - fire (3)
Claim - flood/water (26)
Claim - flooded basement (14)
Claim - roof (7)
Claim processing time (9)
Complaints/ombudsman (9)
COVID Handling (1)
Discounts, deals, rewards (1)
Email/message wait time (2)
Home Insurance Quote (3)
Insurance Rates, Prices (22)
New purchase experience (2)
On-hold times/transfers (1)
Phone wait times (6)
Plumbing (6)
Policy changes experience (3)
Policy coverage (42)
Policy Switching, Cancellation (18)
Rates at renewal (4)
Rates competitiveness (2)
Rates for long-term clients (1)
Rates in bundle (13)
Refund (1)
Renewal experience (1)
Rewards (1)
Sewer Backup (4)
Website experience (1)
Wind, Hurricane Damage (4)
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It is a company plan so the premiums are a bit better than "average". Any claims were handled quickly and without issue.
They have no contact with you unless you have a claim. They call back pretty quick though.
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Don't really have anything to do with insurer directly. I only deal with my agent. We did have a claim and they were helpful and easy to deal with.
Good product and service price not as good as my new insurer
Service has always been prompt and courteous, claims have been settled quickly, and the price seems like good value for the money