Aviva Home Insurance Reviews

Customer for 14 years but never again! All started with premiums going up 10% per year. I get it all things do go up over time but beware. Once they got you locked in lookout! Over that duration clauses that were originally covered were later changed and required additional premiums or were removed from being covered. So in my experience double the premiums and half the coverage. Finally had enough and planned to let the coverage expire and not renew with them. I was sent multiple notifications (5 total) that my coverage ends on the said date. Today I received a notification that my policy with them has been terminated, which is fine, but oh and by the way you owe us $197 that is due immediately. This is for us to extend your policy another 30 days. How can an insurance company say our paid services end on the said date then realize you're not continuing service with them and then them arbitrarily extend you after the fact and then 30 days later advise you owe them now? Why didn't they advise this at the time they notified you of the termination date? If someone had a mishap 3 days after coverage expired would they extend these 30 days to them also? I think not. I'm not sure how they can have it both ways? Shady to the very end. The complaint also going to the Better Business Bureau if they're still around?

I was paying $340 for a simple home insurance plan and condo. I went to another insurer for $150 for the same exact policy. Also, I've got charge a cancellation fee even my policy was coming to an end for $350. The previous agent told me there will be no cancellation fee since my policy will be expiring. This a total ripoff of a company, never again be their client.

It's just sad that a month before my renewal I get a registered letter that my insurance is being cancelled because I didn't answer a letter I never received. And add to the insult of being a longtime loyal customer, the broker tells me that I can re-apply as a new customer with a 55% increase or lodge a complaint but they are so busy I won't get a response for at least two weeks and a decision after the expiry date. But hey, my home insurance was renewed without a problem which I thought was funny and I'm pretty sure they will pull the same stunt next year for that to get their increase! I would love to know if there are others out there in the same situation because this seems like a scam. Shame on you RBC for partnering with these crooks. I'm closing all of my accounts and going elsewhere.

Fly-by-night company staffed by the biggest collection of incompetent high school dropouts I've ever dealt with. It's basically 8 people operating out of the trunk of an old car. There is a reason they are so cheap, they are the KIA of insurance companies. Management is on par with the Thursday midnight shift at an Arby's. Will find every excuse to not honour your claim, and they depend on the "expert" opinions from people somehow more clueless than they are. Spend the extra 5 bucks a month and go with literally any other insurance company. Expect months to pass with zero communication. Even their ombudsman is clueless. Everyone probably got their jobs by being the boss's slow niece or nephew and it shows. Total rip-off

I have been having home insurance with them since 2016. Recently my house has suffered from subsidence which has been reported to Aviva. First month, they sent their surveyor (from Innovation) who advised further investigation should be carried out as she could not confirm there was subsidence. After long waiting, they sent their second surveyor on second month which confirmed the damage on the house was due to the movement of property. One month later, they said first surveyor has quit her job, so they have appointed another surveyor who believed there was no subsidence. This third surveyor (from innovation again) who only checked 20 mins and confirmed there was no subsidence. As there was no subsidence, they would not pay anything including loss of rent... The whole thing was insane as: 1. How could first surveyor confirm further investigation would be required and third surveyor just came in 20 mins and confirmed there was no subsidence? 2. So if they could have confirmed no subsidence in 20 mins, why does it take three months to confirm the result? 3. So far I know two of my neighbours all are suffering subsidence issues which they are aware of them but they just ignore 4. I sent my own Chartered building surveyor who confirmed the house is suffering subsidence issues 5. The insurance company now have sent another surveyor (Questgates) who, not surprisingly, came 20 mins and said there was no subsidence. I have spoken to several claim specialists who advised me that all the surveyors they sent (from Innovation and Questgates) would be very 'difficult'. This is my experience and I would suggest new customers to read my story before purchasing home insurance from them.

Recently had to ask for roof repairs, multiple calls, opened online claim, got confirmation but apparently the claim was not in the system, called again, approved a claim, nobody calls for days, called back, was given a number to find out my adjuster, had to call another company, multiple steps, confusing and uncomfortable process. I do not recommend

Auto withdrawal allows AGR - AVIVA to withdraw and increase insurance premiums. I was told it was my fault for not paying closer attention to my monthly automatic withdrawals. Attempting to actually place my first claim in 32 years and being denied makes me a high-risk client, meaning expect higher premiums. When I asked for an explanation, I was told my policy had to be reviewed. No offer of being reimbursed 1300 for overpayment. It was all my fault for being preoccupied taking care of senior parents, children, work and community. Lesson learned, don't allow pre-authorized withdrawals.

Apt. flooded by the upstairs tenant, she admitted liability---I have FULL REPLACEMENT, ALL PERILS...they have not honoured that. Also paid for coverage to put me up in a hotel if my residence was not liveable during flood mitigation...Aviva did not secure a hotel/motel...excuse--they do not have a direct billing account service or company credit card for that service; my friend used their credit card. Aviva maintains that abnormal destructive humidity levels are not caused by water, pictures, witnesses and expenses verified by a commissioner of oaths, made no difference...badgering, intimidation tactics - phone call after phone call---this company used to be Pilot, named by Readers Digest as "Insurers from Hell"--Pilot is Aviva....Leopard does not change it's spots

Their contractor gives it to a sub contractor who gives it to a lone home handyman to do the entire repairs. We had water damage. The result is an uncertified worker that averages 4hr per day. Complain all you want but Aviva doesn't seem concerned, the job will get done eventually and they will have minimal costs. They gave it to Promus GTA of Toronto.