Aviva Home Insurance Reviews

3 hours on phone, 7 different people, still nothing resolved! Going elsewhere to renew, I am so done with this company!

Customer for over 10 years (Auto & Home Insurance). I've recently had to call on 3 occasions and the wait times are unbearable. The shortest time I got through was 30 minutes, 35 minutes the second time and currently been on hold for 93 minutes and counting now. Hire some staff and begin to treat your paying customers with some respect.

Recently had to ask for roof repairs, multiple calls, opened online claim, got confirmation but apparently the claim was not in the system, called again, approved a claim, nobody calls for days, called back, was given a number to find out my adjuster, had to call another company, multiple steps, confusing and uncomfortable process. I do not recommend

Auto withdrawal allows AGR - AVIVA to withdraw and increase insurance premiums. I was told it was my fault for not paying closer attention to my monthly automatic withdrawals. Attempting to actually place my first claim in 32 years and being denied makes me a high-risk client, meaning expect higher premiums. When I asked for an explanation, I was told my policy had to be reviewed. No offer of being reimbursed 1300 for overpayment. It was all my fault for being preoccupied taking care of senior parents, children, work and community. Lesson learned, don't allow pre-authorized withdrawals.

We had a flood in our house and were treated badly, which caused us physical and emotional harm. No consideration was given to our needs.

6 Months ago I had a small flood (just under the hardwood in the basement, no water visible). I contacted the insurance company and they said they will send someone ASAP - and I chose their trusted contractor (My contractor said 2-3 weeks TOPS to repair/remove the hardwood/paint). 6 MONTHS LATER - I am still waiting for them to finish. The adjuster is horrible and did not reply for weeks at a time, I called them numerous times and went straight to voicemail. Kristen was most horrible adjuster I have ever spoken to. I even tried to contact another adjuster just to be met with voicemail and no response. I even escalated 3 TIMES over the phone to talk to a manager - NO ONE RESPONDED TO MY REQUESTS. Now I am sitting here just waiting, looking at my unfinished basement after 6 months of the claim going through... THANKS, AVIVA!

Customer for 12 years. No claim ever made. Cancelled policy last year July 2017. Received a letter from Aviva March 30, 2018, indicating I owed for last payment of $162.06 and if not paid in 15 days my account would go to collections. Instead of admitting their mistake, they blamed my banking institution. No attempt was ever made to withdraw for last payment. Placed a stop payment on my account on September 30 as Aviva indicated cancellation was in effect then. In 9 months they didn't contact me to inform me money was owed but yet don't hesitate to threaten me with collections. Payment will be made but not until I report them to the Better Business Bureau. I can't even imagine how they would handle a claim. Thank God I've left them.

Aviva is the worst insurance in Canada. Bad customer service, not very professional. Not helpful at all, they are a waste of time. Please do not waste your time and money with this company. I won't give them even one star.

Beware of this company. I have sold my house and cars in Ontario. Cancelled my policies. Re-instated insurance on a house and a vehicle in PEI. Got a phone call from Aviva that my rates were going up, so I checked my automatic debit payment. To my shock, I discovered that this company was double charging from Ontario account, and now my PEI account. After three hours on the phone, some idiot finally found a problem. He said it will take at least 15 days to get my $1200 back. Great way to treat an old age pensioner.