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Aviva Home Insurance Reviews

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(155 reviews)
Aviva
1.6 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

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Agent/rep availability
38.5%
Claim - adjuster
38.5%
Cancellation experience
30.8%
Claim - denial
30.8%
Claim processing time
30.8%
Phone wait times
23.1%
Agent/rep callbacks
15.4%
Agent/rep knowledge
15.4%
Claim - fire
15.4%
Claim - flood/water
15.4%
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Agent/rep attitude (1) Billing/payments (1) Broker experience (1) Brokers, Insurance Agents (1) Cancellation experience (3) Claim - fire (1) Claim - flood/water (2) Claim - flooded basement (1) Claim - roof (1) Insurance Rates, Prices (3) Phone wait times (1) Policy coverage (1) Policy Switching, Cancellation (1) Rates in bundle (1) Renewal experience (1) Website experience (1) Wind, Hurricane Damage (1)
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Clear all

hot water tank damage

by nerdy girl 77 on Jul 11, 2019
2 out of 5 stars

Burst hot water tank flooring needs to be replaced in the laundry room which is only 2 years old. That matches my kitchen, dining room area but Aviva's contractor saying they won't be able to replace with the same stuff, so will they floor the whole area so it matches or will it be all mismatched now looking for info on this.

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Review topics
Policy coverage Claim - flood/water