RBC Insurance Home Insurance Reviews

I missed an automatic monthly payment due to a changed visa card# (my fault as I failed to notify RBC of the change). Despite their knowledge of my absence from Canada, RBC cancelled my home policy before I returned--and will not renew policy (for three years) even though I paid balance in full as soon as I knew. Received mailed notification when I returned home but it was two weeks too late. No call, no email to notify me of situation while away. Missed payment of $13.00. My fault, yes, but inflexible policy jeopardizes likelihood of obtaining new insurance. Be aware.

I moved several months ago and had the exact same amount of tenants insurance in my new place. I got a quote over the phone for the same price (within a dollar). then received that quote by mail. A week later, RBC sent me 3 written quotes for 100%, 50%, and 70% higher even though my insurance hadn't changed at all. They randomly went into my bank account and took out the higher rates several times in a one month period. I know that mistakes happen so I called expecting RBC to acknowledge going into my bank account illegally, refund my money and accept their first quote as the correct one. It took many months to clear things up, they were completely rude and unapologetic, never called back when they said they would and awful to deal with even though all of the mistakes were made from their staff and of course to their benefit. Had I not kept the copy of the original quote , called and wrote to the Ombudsman many times , and kept on it, RBC would have never refunded me the money they illegally took. Horrible service. Never deal with them.

I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.

I love having to repeat myself multiple times because their employees can't speak or understand basic English.
It's almost like it's their goal to get you frustrated. Then they put you on hold and hang up on you.
I really regret switching to these guys, I'll be shopping for a new company soon.

I bought a car insurance policy from them on October 25th. After 3 weeks, I still can not log in /create an account with them. I called them multiple times and emailed complaints to feedback@rbcinsurance.com with no help. Stay away from them, not professional at all

I pay my insurance yearly. I pay by credit card and have added my card to my account. For the second year in a row, they have failed to take the payment. I get surprised by a letter that says a payment needs to be made. I go online because there is a 3-hour wait time on the phone. There is nowhere to pay, it says to add them to my online banking. Online banking says the account number isn't in the correct format. Yesterday I clicked for an automatic call back instead of waiting. I received a call back 5 hours later saying they were now closed. Do yourself a favor. Use anyone else.

I had to have my existing lender listed again as a payee in the event of a loss. It was for a modest HELOC. The automated call back service rang me 90 minutes later with a ring so quick I could not pick up fast enough - 3 times this happened then I presume that it determined I was unreachable.

So I was stuck on hold for another 90 minutes to reach a "knowledgeable agent". For the 3rd time, I am on hold with the agent to add this simple endorsement. Over 35 minutes to do what should be done online.

Absolute dismal customer service.