RBC Insurance Home Insurance Reviews

I phoned RBC Insurance to ask for their address because I needed to mail my cheque for the next 12 months of home insurance coverage. First of all, I had a hard time understanding the man, who was either Pakistani or Indian. He took all my information, which is normal to do but put me on hold for 24 minutes! He kept coming back to the phone telling me that he just had to verify some information. He did that 6 times and finally, I just hung up, without getting a simple thing, like a mailing address. He did not bother calling me back to ask why we were cut off or if there was something wrong. I cancelled my auto insurance with RBC 4 months ago because they were useless answering my questions and looks like I'm doing the same thing regarding my home insurance. They have gotten worse since AVIVA took over!