RBC Insurance Home Insurance Reviews

2 hour hold times to get 0 help or assistance. Unwilling to work with customers. Had two payments bounce in 6 years due to a change in job and cancer surgery. paid as soon as we could maybe 2 weeks late... told we can't ever make a mistake again after one issue... was 20 dollars short in account one more time notices less than 24 hours called and explained the money were there slight mistake nope requiring a full payout of entire years term going forward joke I'd rather pay a 50 dollar fee it is not like we just didn't pay... they have received all their money. Been with another insurer for 12 plus years no issue home insurance 6 years one small bump in our life and they screw your entire reputation. Don't insure with RBC! They don't care about you at all.

My family and I have been long-time RBC customers till now. We had 1 claim in 2020 because of a massive flood due to a faulty dishwasher. From the moment of the call to RBC, it was nothing but problems. We were out of the house for the repairs to be done from the beginning of June 2020 - December 24th, 2020. First of all, we went with their approved vendors which would show up for a couple of days and then you wouldn't see or hear from them for another 3-5 days and sometimes not there for a week or more, it took them almost 6 months to replace to floors and cedar ceiling on the lower floor. While being out of the house RBC had a hard time finding us accommodations leaving us to find our own. We would get 1 night here, 1 night there a couple of trailers on our property to stay in for a week and then it had to go back because it was booked previously for that date and they would have another one brought. This situation was horrible especially having to move a whole family, (3 little kids) daily and weekly. It was not till November when they did find us a house to stay in for the month and when December came we had to move out to another house till Christmas evening, really!!! Absolute garbage!!! The 2nd time was because of a copper water line that had a leak in a part of our house we don't use much we called them and explained the situation and decided not to go with the repair and do it ourselves BUT because of the call, it was deemed the 2nd claim that they will not be renewing our home insurance. This is wrong on so many levels and I would not recommend RBC/AVIVA !!!!!! They want your monthly insurance money but as soon as you need it for something that is not your fault they deem it your fault and cancel!!!

Stay away, far far away from RBC / Aviva.
After being charged a $50 late fee after a credit card change and after paying a day early, they wanted 10-days notice? After four days, numerous 4-hour phone delays, and up to four levels they finally cancelled it. One simple call should have sorted it out?
Now, a letter from RBC as my (50 years) roof 20 years old it must be replaced?? Had roofing company inspect it, shingles on the back different quality and due for replacement but front 50 year is ok.
Talk to Bryan at RBC. He and the adjuster agreed after the Roofing company inspected, that front did not have to be done. Great had the 80% back replaced. Called to have the policy updated, second guy says NO, need all roof?
Two weeks later, more people and managers were involved. Told I have to bring the roofers back, another $8000 to do the rest??
Called a local broker, and they found the company to insure, the roof ok, their price was $600 less than RBC.
Stay away, RBC / Aviva is nothing but hassle.

Cannot log in to view the document. Call center hours are terrible and when they are open the wait times are hours long. No option for email communication either. Completely dissatisfied do not recommend and likely won't use any other RBC product. Increased my condo insurance rate by 50$ every year with no claims and prompt payments.

The waiting time to speak to an insurance advisor at RBC Aviva is more than 2.5 hours and they are saying to save more money by buying RBC insurance :) Can you please save my time, my time as a customer has value!
Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff or hire more staff...

I am switching to another insurance provider due only to the fact that I have to wait for 2 hours to speak to an insurance advisor at RBC Aviva. It’s unfortunate, as I had a good experience with them when I had a claim, but because they won’t hire more people to answer phones, I am switching to another company.

The wait times are in around 2 hours. And then the phone gets disconnected and the wait times are again 2 hours. It is as if the consumer has no other work than to waste 4 hours connecting to an agent. And then too not much is accomplished.

My RBC credit card was cloned and cancelled, so payment to RBC insurance didn't go through. Their response was to cancel my policy because I didn't call RBC insurance to tell them my new RBC credit card. After hours of pleading, they reinstated my policy with the stipulation I pay the full amount upfront. Thousands of dollars later the policy is back in force and upon receiving a renewal letter, I can go back to monthly payments.
I didn't receive any renewal letter and they tried to take out a significantly higher payment than I authorized. It didn't go through so they cancelled my policy and refuse to reinstate it. How do you pay a bill that you didn't get!? Because my policy was cancelled, other insurers are not willing to insure me.
I'm on hold trying to speak with someone and am literally told it'll be 2+ hours on hold before I can speak with someone, while my policy expires in two days.
I want to give this company negative stars. DO NOT DO ANY BUSINESS WITH THEM!!!

-1.5-hour wait on the phone only to hear they will call back..... but never did.
Now waiting on another call with an estimated 1.5-2 hour wait.
-The automated "helper" on the phone kept circling back to the beginning.
No option for a call back so you just have to plug in your phone and wait it out.
- When signing up for the insurance the person was very difficult to understand.
- Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff, and how expensive can it possibly be to play hold music that isn't full of static?!

Please be aware. RBC cancelled my home insurance without informing me that they cancelled it - no reason was given. Basically, RBC representatives take your money for a couple of months and cancel the account. Beware of false and misleading information. The representatives are unprofessional and have no proper training.