RBC Insurance Home Insurance Reviews

I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.

I love having to repeat myself multiple times because their employees can't speak or understand basic English.
It's almost like it's their goal to get you frustrated. Then they put you on hold and hang up on you.
I really regret switching to these guys, I'll be shopping for a new company soon.

I bought a car insurance policy from them on October 25th. After 3 weeks, I still can not log in /create an account with them. I called them multiple times and emailed complaints to feedback@rbcinsurance.com with no help. Stay away from them, not professional at all

I pay my insurance yearly. I pay by credit card and have added my card to my account. For the second year in a row, they have failed to take the payment. I get surprised by a letter that says a payment needs to be made. I go online because there is a 3-hour wait time on the phone. There is nowhere to pay, it says to add them to my online banking. Online banking says the account number isn't in the correct format. Yesterday I clicked for an automatic call back instead of waiting. I received a call back 5 hours later saying they were now closed. Do yourself a favor. Use anyone else.

I had to have my existing lender listed again as a payee in the event of a loss. It was for a modest HELOC. The automated call back service rang me 90 minutes later with a ring so quick I could not pick up fast enough - 3 times this happened then I presume that it determined I was unreachable.

So I was stuck on hold for another 90 minutes to reach a "knowledgeable agent". For the 3rd time, I am on hold with the agent to add this simple endorsement. Over 35 minutes to do what should be done online.

Absolute dismal customer service.

2 hour hold times to get 0 help or assistance. Unwilling to work with customers. Had two payments bounce in 6 years due to a change in job and cancer surgery. paid as soon as we could maybe 2 weeks late... told we can't ever make a mistake again after one issue... was 20 dollars short in account one more time notices less than 24 hours called and explained the money were there slight mistake nope requiring a full payout of entire years term going forward joke I'd rather pay a 50 dollar fee it is not like we just didn't pay... they have received all their money. Been with another insurer for 12 plus years no issue home insurance 6 years one small bump in our life and they screw your entire reputation. Don't insure with RBC! They don't care about you at all.

It's practically impossible to get a hold of anyone. In 2022 their staff are STILL working from home and instead of having the calls automatically forwarded to their home office phone, they only allow you to leave a voicemail. They then do not actually call you back when you leave a voicemail. So you have to try calling their call centre, which is approximately a 2-hour wait (during which time you have to listen to their annoying propaganda). One such annoying thing it tells you is that you can go online and 'request a call' but when you hang up to do that the message you receive is you will get a call back within TWO business days. So if you are actually a busy person as many are and you need to speak to someone THAT day to get something done because it is when you managed to find time....good luck, it ain't happening. Oh, and it also tells you all these documents etc... you have to have ready for the call so have fun taking them everywhere you go or just not going anywhere for those 2 days as you wait, you know cause we all have 2 days to sit around waiting for a company we PAY to get back to us. Worst customer service ever!

Ridiculous joke trying to reach them! I drive from Ottawa to Toronto trying to get them on phone to outsource their customer service...
Management should all resign and take responsibility.

"Our Home & Auto Insurance call center is experiencing extremely high call volumes" message is a lie. There's no increase in volume, just a decrease in staff. For an arm of RBC, I'm shocked at their ineptitude. I don't recommend purchasing insurance from them.