Stopped insuring floods
by tbk2 on Jul 24, 2012
3.5 out of 5 stars
Home Insurance Reviews
RBC Insurance Home Insurance Reviews
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(97 reviews)
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I have no complaints and they settle the claims quickly for my home or my car when it was needed .
Were very helpful when we had a leak in a bathroom, but a bit misleading about our ability to use contractor of our choice to repair it.
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Worst Service Ever, Avoid RBC Insurance. For emergent communications, they chose to send registered letter, instead of calling or emailing which is the only way we can receive during stay outside Canada. It caused huge trouble for us. Ridiculous company that will never survive in competition.
I had a bad experience putting my first claim. The contractor they sent to check out our claim didn't even spend half hour to look at the damage to our house and had already evaluated that claim was denied.
An overall experience for me is not positive. I am on my half way of my policy till renewal and I am looking to switch company. I don't care if I have to penalized for an early cancellation. I just want out.
last year my RBC home insurance premium was 615.00 this year on renewal (Oct 2013) surprised to find out the premium had gone up to 1080.00. No changes or claims year over year. My insurance document had a replacement cost on my 22x24 ft detached uninsulated, non- heated garage has valued at 80,000. and my small 4 level split in Regina Sk had gone to replacement of 400,000.
Called RBC on 2 different occasions and the rep on the phone advised a new replacement calculator was in effect and there was nothing they could for me- end of story.
I called a local broker and got a more reasonable replacement cost and cancelled my RBC insurance-beware of RBC Insurance.
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I have never claimed. The application process and address changes were completed efficiently. The price doubled about a year ago.
It's practically impossible to get a hold of anyone. In 2022 their staff are STILL working from home and instead of having the calls automatically forwarded to their home office phone, they only allow you to leave a voicemail. They then do not actually call you back when you leave a voicemail. So you have to try calling their call centre, which is approximately a 2-hour wait (during which time you have to listen to their annoying propaganda). One such annoying thing it tells you is that you can go online and 'request a call' but when you hang up to do that the message you receive is you will get a call back within TWO business days. So if you are actually a busy person as many are and you need to speak to someone THAT day to get something done because it is when you managed to find time....good luck, it ain't happening. Oh, and it also tells you all these documents etc... you have to have ready for the call so have fun taking them everywhere you go or just not going anywhere for those 2 days as you wait, you know cause we all have 2 days to sit around waiting for a company we PAY to get back to us. Worst customer service ever!
Ridiculous joke trying to reach them! I drive from Ottawa to Toronto trying to get them on phone to outsource their customer service...
Management should all resign and take responsibility.
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"Our Home & Auto Insurance call center is experiencing extremely high call volumes" message is a lie. There's no increase in volume, just a decrease in staff. For an arm of RBC, I'm shocked at their ineptitude. I don't recommend purchasing insurance from them.
Overall I am pleased with the services of RBC Insurance however there was a flood in our building and immediately after they stopped insuring floods and damages related to water damage. I found that unreliable and changeable.