TD Insurance Home Insurance Reviews

I have been paying my home insurance on time for almost a year. Then I get mail from TD home insurance telling me I have an outstanding balance. I'm thinking there must be a mistake. I call TD. The representative tells me they were charging me less for many months and they want to retrieve the remaining balance. I said that's your error. You tell me one price. I pay it with no problem. The error on TD and they expect me to clean up their mistake. I just talked to a representative who refuses to fix this issue and wants to blame computer glitches.

I had a bad experience with the TD home insurance, they disallow the customer to change the house sold closing date even though before the first closing date calling, but try to recommend you re-quote and increase my insurance fee and early cancel fees charging also.
They never solve the issue, few times called, the agents let me wait within 48 hours underwriting department responded, but nobody calls you back, from Nov 30th to Dec. 10th, the manager never speaks with me when I requested a few times.
It's a really bad insurance company, I cancelled all of the insurance in the, for sure it will end their service forever, I will let my friends and relatives change the company because it will cause more trouble someday.
It should get 0 stars.

TD home insurance charged 250 dollars for early cancellation, not renewing the rest of my insurance with them.

We had hail damage on the roof and sliding at beginning of July 2021 in Calgary. It cost me 4 months for the process and nothing for repairing started yet and might have to wait for it till next year. How bad management for their vendors in TD! Never has this worst experience in my life. I will not be with TD Insurance forever! If I can, I want to give TD insurance 0 stars...

TD is the worst insurance. Really bad customer service. Waited for hours on hold. When you make a claim they never get back to you. When I called had to wait a very long time on hold. They are very unprofessional, I made the same claim three times and they said that they lost the file or they didn’t know the password to get in. I wanted to give zero stars, but the review wouldn’t go through.

- Added tenant insurance for my son to my account but home insurance got moved to a different account. Lost multiple policy discounts. They corrected it but would not compensate me for the loss. Asked for elevation, put on a call back list, 2+ weeks ago.
- Fire Claim. Adjuster took too long to make contact and then only by phone. Left messages "this is message #1", "this is message #2". Had to search for the adjuster's email address. Took over two months to resolve. Should have taken two days.
- After the claim was denied I became involved with a liability claim. That adjuster did not contact me. The eventual contact was terse. Elevated to supervisor. Still nothing and had to contact again. Then a denial because MAYBE the Chainsaw used in a dry wooded area on a day with windy conditions, MIGHT have malfunctioned.
- Very concerned if I ever have a fire claim, it will be denied outright because MAYBE something inside the home MIGHT have malfunctioned.

I have a TD home insurance phone to talk to customer service related to my home insurance.
Three times call the customer line and waited for over 25 min and finally hang up. They are making money on my policy but have no time to talk to the customer.
Next year I will change my provider.
Bad
Bad
Bad service.

My worst experience in many years. TD was slow, made large errors and repeated them, had long wait times and I was cut off twice during long waits. I lost count of how many apologies I received for incorrect information. Cut the grief and use a broker. When I did this I received excellent service and a lower premium for an identical cover. It's a big relief to be free of TD...

TD has been sending our mail to the wrong address and so we did not know it was renewed. Somehow they managed to get a past due bill to our correct address. I called to request they backdate the cancellation.
I had to sit on the phone for over an hour and a half and go through 3 separate agents before anyone would help me. The first agent refused to help, the second agent put us on hold for over 30 minutes. Third arranged manager call back.
Unfortunately, the manager, Bo, was the worst yet. He admitted they'd been sending our mail to the wrong address. He admitted the experience I had was inexcusable. When I asked how they managed to get a bill to the correct address, he had no answer. He admitted he had the ability to backdate the cancellation, but he refused to because he said it didn't warrant it, even if we never received any documents.
We've filed a complaint with the better business bureau. Avoid TD Insurance at all costs, especially the Halifax branch.

I sent my renewal to this company via online banking and they can't find it! I am a teacher and am accustomed to professional service. I have had insurance with these people for over 20 years and will definitely CANCEL my policy. No one knows what they are doing on the phone.