TD Insurance Home Insurance Reviews

We had a wind and water claim started. We had this open for about a month after calling in and took forever to get someone to come to our home.Adjuster was rude,unorganized never answered phone judged everything as though she was paying out of her own pocket, very cheap outfit! Dropped us at the end said if we didn't come up with money to pay for sheathing and to add over inflated price x2 the price the contractor wanted to put in they would not proceed. We are talking over 6,000 plus 1,000 deductible or pay us out so they could wipe their hands of any liability as they weren't paying .We didn't have that money in the budget and at first were told everything was covered. No we had to take the payout and they automatically deduct the 1,000 deductible and even though they have a quote are going through with a fine comb to trim costs. At the end the million dollar roofer who works for them is making a killing even tried to make private deals and get us to approve work just so he could move on. I offered to purchase the wood to afford the repairs and flat out no was the answer..If you are here looking at reviews take the money and find a small time carpenter or company if not in an emergency like us. What a disaster never again! Run stay far away from this outfit cheap rates but you will pay for it in the end.

Shop around and don't believe a word these crooks tell you. Had our geosystem malfunction due to utility power surge and provided manufacturer and technician reports claiming the facts with pictures. Been insured 20 years with them and never had a claim till now. They denied it and ignored all the facts!!. On top of this, we paid premium rates for the best coverage possible. 2 weeks later they told us "denied". Glad my house didn't burn down! They don't care about you! I will be moving all my business elsewhere! Marveree Y is an unprofessional representative, to say the least!!

Had a basement leak. They were fantastic to send somebody out that night to help get cleaned. Now the horrific truth!! The restoration company does nothing after the first night, leaves their equipment until convenient for them to pick it up, but charges you a daily rate. Meanwhile, TD mentioned nothing about any charge, which for us was almost $2,000. Three weeks later after doing nothing past the first night but charging you, we get a letter from TD Insurance that the damage is not covered and their file is closed. Don't understand how they came to this conclusion because they did nothing. We hired contractors on our own that are working on identifying the leak. TD Insurance nor their restoration company do anything to help figure out the problem - bad enough they are useless after the first night, worse that they kick you onto the streets on your own after they have happily taken our premium payments for 18 years, and never had any other claim. Best advice - don't use TD Insurance and find a company that is reliable and is not in the business of just money collecting, but rather provides a service for what you pay for!!

1 hour 6 minutes holding on the line listening to their commercials. Due to their poor customer experience management, they created a problem for me from nothing and made me solve their puzzle by wasting my time and money.

I recently got a quote for insurance on a cottage that I was in the process of buying. Everything seemed to go fine. On the day of closing, when I called to activate the insurance they told me that whoever I was talking to the first time made several errors with the quote and that not only would they not be able to give me the quoted price but they couldn't insure the cottage at all because it wouldn't be profitable for them to do so. Truly terrible service.

Our house was damaged due to fort Murray wild fire, and due to TD’s miscommunication, and unprofessional handling, we are still not in our house. Also they have not settled our additional living expenses yest. We are under a lot of mental and financial stress right now. Their adjusters have no clue how to fairly assess the customer claims.

to explained in simple term "they do not care" there is no common sense or sense of urgency with TD insurance, even lives are in danger there are no action, you are left suspended, believe me when I say i have called on a daily bases for 2 weeks, TD takes the call but refers to a manager who is not available nor does she call back.
Mother nature wrecked havoc on my house 3 years ago, a large tree on my property was hit by a powerful lightening causing a 15 feet burn on side of the tree, there were also a lot of debris scattered 50 feet into the road, some exterior damages as well as interior damage, electrical switches blown to pieces and smell of wire burning when we arrived home that night, we had no idea what has happened till later from neighbors, we called the insurance company, an arborist and an electrician were sent who disconnected and replaced some electrical switches. we were told by the insurance adjuster that the tree was fine, so they could not help us any further, we started having all kinds of issues with the electrical lines and lost few appliances there after, now tree is completely dead and a large piece has fallen without notice, luckily it did not cause major damages, over 2 weeks and no news, manager will call back .......they promised you know!!!

We are one of the Fort McMurray wildfire victim families. Because of TD’s miscommunication, and unprofessional handling, our family is under a lot of mental and financial stress right now. TD hired a group of Claim Adjusters from USA to mistreat and misbehave with us. Beware that when you need them the most they are "TD CANADA MISTRUST"

They were so nasty to us and never called us back.After a few days they had part of basement cleaned up and the other part to stay wet ,it created mold.I had to pay a company to clean the mold.Now the clean up company has my contents which they have not cleaned,asked me to pick it up.I would like an account of what the insurance paid them and they will not call me back.What should I do?