The Personal Insurance Home Insurance Reviews

I have the account set up with login id and password. But their web site wants me to call their 1800 number to connect with an agent to be able to log in. I am not a new user and have logged in before several times with same credentials! When I call them, there's no one to take my call. So I can't login into my account during non business hours!! Unnecessarily they make things difficult for the customers!

We had flood since middle last year and the personal insurance haven't completed our claims up till today. The Adjuster is terrible and the worst I have ever seen. Flood is not what anyone want to experience and aside the trauma and the stress from that, working with this useless adjuster assigned our file is the worst thing and the worst person anyone can have. Since years we have been with personal insurance, this is our first claim and I must say, it is a terrible experience. Up until this moment, our claim has not been concluded and our adjuster available. Communication with this adjuster is terrible and frustrating. We called several times and left messages but she hadly return our calls. We sent email and no response. Even when she promised to call or send email, that didn't happen. She doesn't care what we are experiencing as a family. No empathy and I must say that is indeed inhumane. To worsen the experience, they have increased our premium since 3 months ago without completing our claim. I hope someone with professional ethics and good human relational skills can reach out to us. This is new year,we want to move past all this nonsense and get back to our normal life as a busy family.
Thanks.

I have been trying to finish a home insurance quote for a new home purchase for 3 weeks now. They refused to talk to my realtor, which would have made this so much easier because the realtor has all the information they require, and they were quite sassy about it as well. Instead, they have made me wait on hold for over an hour each time I try to call in before I speak to anyone. They did not tell me all of the follow-up questions that would be required when I first went back to my realtor with some of the gaps in my knowledge so I had to call back on two separate occasions to finish this quote. I even tried to request a callback on their website, for three or four different dates and they only called once and I missed their call. It is so frustrating trying to get a hold of these people. The ONLY reason I am with them is because of a discount that I receive through being a member of a professional body.