Home Insurance Reviews
The Personal Insurance Home Insurance Reviews
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(75 reviews)
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Snow, Hail, Damage (5)
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Terrible service when needed to claim due to hail damage. They do not want to pay for damage that customers entitle for. Seems their agents get a commission for not paying customer and keeping money in the pocket. Many times it's evident that they are not there to help and make customer's life miserable.
I’ve been with (The Personal Insurance) for the last 12 years (not a single claim- they were just happy collecting my money) and I needed help with my claim for the first time after the last hail storm, and was very shocked by the way they take advantage of their customers, it is not far fetched to call them crooks and thieves. Not recommended at all.
Seriously
Avoid their business at any cost.
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Please don't select "The Personal insurance" for your needs & any cost. Very bad experience in my lifetime. They give you a top stress level when you need them. The adjusters are very hunting, for the damages or constructions, they will recommend using their contractors If you don't use them, adjust will cut down the settlement unreasonable. If you use the contractor he recommends, he will make double payment. Because they are getting the commission from them.
Also, the adjuster will recommend you and your family to live in the same house while full house construction happens.
Still no call from an adjuster. Cannot live in my apartment. They are nice and caring when they sell the plan but when it the time to claim they don’t know you.
Just called their customer relations department. Waste of time. No empathy whatsoever!
Recently I was robbed in front of my house. I went into shock. My blood pressure, heart rate went very high. A few days later I called The Personal Insurance Company to report the loss of my necklace. I spoke to a very nice person from The Personal. She took all the information and SHE sensed that I was starting to not feel well while I was on the phone. She told me to relax and she would call me back. She did call me back later and asked how I was feeling. I told her that while I was on the phone, I started having trouble breathing and my heart was racing. Stress does crazy things to the body. The representative had been very understanding and patient with me. She processed my claim and a settlement on replacing my necklace was done by the end of the following week. The Personal was great to deal with. I would definitely rate them very high. They work in the best interest of their client. Their staff was very sincere. She knew I was upset and she kept that in mind while she worked with me in settling my claim. Being robbed definitely affected me. I felt violated and she knew that. She helped my getting over this trauma. Thank you so much!
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Home insurance cost increases very fast at The Personal even no claim whatsoever. No loyalty program to talk with. Do not choose The Personal!
Extremely long wait times to talk to anyone about issues with the insurance. Had knob and tube in the house when applied for insurance. They said was fine, finish the work within a month or two. Work completed, but then they required a letter by the electrician and not the city permit inspection. NOT INFORMED UPON INITIAL AGREEMENT. This insurance company not for the people. They threatened to cancel my policy without it, ultimately had to cancel it myself since they lied. The price was good, coverage decent. Never had to make a claim. Would recommend if you have a fine house and never need to talk to them. But any issues? Be careful.
I had a very negative experience with Personal Insurance recently when I had to make a basement water damage claim. First of all, there was over almost two hours wait when I had to phone them. Secondly, their adjuster was ill-mannered, difficult and very slow in finalizing the claim. I will be switching to another company soon! Not recommended at all.
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Unacceptable in all facets of claim! Repair work done twice. Sloppy packing broke many items
Wouldn’t give any stars but not an option, they don’t return emails, calls and they make you feel like you are annoying and wasting their time😡 Do not waste your money because if you have a claim good luck!