Wawanesa Home Insurance Reviews

For such a well-known company I would have expected more! No empathy, terrible customer service, don’t return phone calls, have no value for other's time, feelings and belongings. So far from their mission statement, it’s laughable...if it weren’t so pathetic. Disappointing and disgusting.

Unfortunately, Wawanesa doesn’t value customers. They have taken bad business in the past without spreading risk, therefore, they cannot afford reasonable rates. 18 years claims free and three times the price of competitors:(

My small home Wawanesa home insurance was $890 which was paid upfront for the whole year. The agreement made 1 year ago. From December to December period. Their broker sent me a reminder indicating the due date to pay January 6. I realized on January 7 when got home from work and I shot Email to the broker asking if I can pay the next day at lunchtime. The reply was: my insurance expired! Now I have to work out new agreements and pay higher fees. So higher fees are $1300 a year. I find this a big jump in price. So I will go back on market to find another broker. However, regardless of what I choose now, I will be on the hook to pay Wawanessa the time house, not on any insurance estimated about $75-$100. In my opinion, if a house cannot be without insurance then one should be on a bill payment when late a 30 days normal service provision then interest. Something internet providers would do. Instead, Wawanesa chooses to not accept bill payments and cancel the insurance and then rack up fees. Bad business. These underwater stones should have been discussed by the broker because I gave a call to another broker today and he said usually they give 30 days. I emailed Wawanessa directly describing the situation they chose not to reply.

Wawanesa sure has no problem taking your money. Then they screwed me on my claim, then screwed again when they doubled my rates. Another unhappy customer who just cancelled there policy.

Have been with Wawanesa for many years—vehicle & home insurance—and their service is deteriorating. I have had minimal claims (deer incident, hail damage) but their documentation is excessive/misleading & their assessors confrontational. Will pursue another service provider when the next policy comes due.

I had my roof done 2 years ago and we had a bad rainstorm and it started leaking and I pay homeowners insurance they got service master which is a rip off restoration company that hires people with no experience to come to look at our roof! And put things down on the report that are false. So I put in a claim and Wawanesa denied it like a most rip off insurance companies do they like to take our money but when Mother Nature hits our home they have a million excuses as to why it’s not covered! So, be careful about homeowners insurance it’s a rip off and a scam!!!

You will feel like you have been lied to and cheated. This company does not care about you or your family safety. And you probably will be homeless unless you have a very high credit card if something bad actually happens and can wait a very long time for your money and if they tell you the truth about what you are entitled to. If you are looking at using this insurance company please understand that if something actually happens you will be on more pills and homeless and worse off then you start it off. Once again I can’t tell you how bad of a decision it was. So please choose wisely! I will not be using this company in future!

They never get their responsibilities or pay for a claim, they just drag everything and doing nothing, They are so useless. I would never recommend it. Their customer service is the poorest, most unprofessional, unskilled, rude, disrespectful, and uneducated group of people that you would ever have to deal with.

I had what seems obvious to me a valid claim. They changed their story and reason for denial and it makes no sense. Do not trust them. They send a slimy guy over that works for them and pretends to work for you and he tricks you into corners. SUBMIT YOUR OWN CLAIM, do not talk to their adjuster guys. Switch Insurance if you can ASAP.

I had suffered a property loss,this company tried very quickly to jump to conclusions.They ended up putting a PI team on me. Everytime the PI team were doing there at best dollar store surveillance I see them. Lets not forget I was the one who suffered the loss, but they had decided to try and change it around.. I would never use them again or recommend to anyone for any type of insurance.. They take your money but when it comes down to it,they have a problem sticking to policy rules. This company is a scam,scam,scam!