Wawanesa Home Insurance Reviews

i called them last summer 2015 because i have water in the basement and they just jump to conclusion that its coming to the wall without checking, i said the water is on the middle , the wall is not wet put the lady never stop until i said okey, i called someone to fixed it put blue skin changed the walls and patches cracks, now winter time i have lots of water and i called wawanesa again but they only said if in sewage it might be from the three and they forward my concern to adjuster and now the adjuster said you dont have damaged i said my rolled carpet and the most of the part is carpeted, but he said its waste of time going to my house and checked because nothing is damaged. he said i need to call someone to check my sewer, i said your pretty much selling insurance. they are arrogant and un-polite , waste of time talking and paying them . no service you can get from them. they just want to collect moneys period

They cancelled my insurance because of a payment issue that I was unaware of. Four days after I checked that this month's payment had gone, which it had, my bank then NSF'd the payment! As it is my only financial outgoing per month on that account, I had no reason to check further. Today I received a "cancellation of insurance" notice. On the interim, my broker or myself did not receive any notice of a payment problem. Instead they hit my account every couple of days accumulating multiple $25 and $5 NSF charges on my account. Had I received a heads up that the payment had in fact not cleared in the first place, I would have ensured the money was there. Now there is no money left to fix the problem because of the multiple NSF charges. This is a dirty & rude way to conduct business!

I cannot give 0 star so I gave 1 star.

Quick description is as follow: If you ever happen to make a claim be ready to be frustrated, lose great amount of time, and don't expect a answer of any sorts. If you call them for explanation of any sorts its like talking to a rock, you will only be talking to yourself.

My advise is: STAY AWAY FROM THEM

I usually never give reviews but this I cannot pass it, please ... do not engage in any business with them.

The adjuster is inexperienced. The people they send to the property seem to be elderly individuals that are a bit confused and they will try to deny any and every claim which comes to them. I had wind damage on my front gate. The elderly man they sent out to look at the gate says in an email to the adjuster that he checked wind speeds with Environment Canada on June 3, 2015 and there was not high winds but the problem is my gate broke on May 2, 2015 and the claim was made on May 3, 2015. The adjuster is so terrible that she didn't question this error in the report but agreed to it. Shows you how much they are looking out for their clients or how thoroughly they read and check their reports. The manager is further careless, calls us in to meet but goes out for coffee instead of meeting us. What a joke! Never use Wawanesa! They are terrible. If your broker says Wawanesa, stay away!!! Using Wawanesa would be equivalent to not having any insurance.

I've been a customer well over 15 yrs. I had a house fire this past April.
The lack of guidance, information and resolution has been eye opening.
It took me over 15 yrs to attain everything in my home and my Adjuster expects me to purchase first then submit receipts... In addition to that Ive lost income due to this fire as well. On top of that i need to prepare for the additional utilities cost for when they finally start the rebuild. Yes that's right the 8-12 week estimated time is now September but it'll be more like December. The Insurance is not on my side and all other parties involved are paid by my Insurance. I am at the point of seeking legal advise and seriously considering a public Adjuster.

MY wife just took a call from Wawanesa, told her she had 1 day to prove the age of the roof shingles on our house or they wouldn't cover us for roof damage. Yes, we'll be looking for a new insurer.

Be careful. When it comes time to use it they have a reason why it cant be covered.

Wawanesa is a joke! why do I pay for insurance? When it comes time to use it they have a reason why it cant be covered. Not happy wit this company at all. I was warned about this company by other people, guess I should listened and went elsewhere.