Axa (Intact) Home Insurance Reviews

My 90 year old mother has a claim for her flooded basement. They took too long to start cleaning up the basement. It has been months and she is still waiting for the damage to be repaired, and waiting to receive payment for items she had to replace and pay out of her own pocket.

The restoration company Intact recommended lost valuable contents. Intact offered no help. Unable to reach them half of the time. Do not stand by their customers. Have to open a small claim. Beware of the people Intact Recommend. The restoration company stole our contents and should not be inside peoples homes. Intact was no help.

Paid faithfully for 22 yrs. A 30" basement flooding resulted in a long 6yr battle & their refusal to pay anything because the restoration co, THEY hired to clean up, did just that. They removed all the contents, floor to ceiling did not do a proper inventory, stole all their jewellery, & left us high & dry!. This has cost us dearly! This was a clear , undisputable theft. Too many ploys, games, trickery... Pathetic! BEWARE!

Ne faites pas affaire avec cette assurance pour l'habitation. Malgré n'importe quelle couverture que vous aurez, vous ne gagnerez pas votre cause. Ils ont les points ci-dessous dans les exceptions qui font qu'aucune réclamation ne passe:

'' Par les fuites ou les débordements se produisant de facon continue ou répétée, qu'ils soient connus ou non de l'Assuré''

'' Les dommages graduels: les dommages causés aux biens: par l'usure normale ou détérioration graduelle; par la rouille, la corrosion, l'humidité, les températures excessives, la pourriture sèche ou humide, les champignons et les spores; de facon répétée.

'' Faute intentionnelle ou acte criminel''

Donc en gros, RIEN NE VOUS SERA DÉDOMAGEZ.
FUYEZ !

Have been with this company for over 18 years. They took over the original company I was with several years ago. Attempted to make my first claim ever when I had a leakage in roof due to extreme weather. Denied. They claim the roof was installed incorrectly. Had the roof redone and asked them to certify that it was done to their standards. Again they refused. They don't do that. This company takes your money, raises their rates each and every year, does not give a damn if you are claim free... when you need them, forget about it. You will be digging into your saving to fix what insurance should be covering. Useless rude thieves.

In November 2009 our ensuite bathroom toilet overflow caused damage to our bedroom & bathroom flooring, leaking into the basement below the bedroom. Intact had Belfor Restoration out promptly & we were happy with most of the work. However, the carpet company gave us a choice of only two samples neither of which we liked. We chose the best of the two & were very unhappy with the product. We called the insurance company & they insisted the quality was the same as the damaged carpet. It deteriorated & we called them again after three years. They said we'd waited too long even though it wasn't our first call. We were given a run around.On Feb. 18, 2016 we had a new carpet installed that cost us $1470.44. Makes me wonder why we had insurance.