Belairdirect Home Insurance Reviews

Fell victim to their false advertising, resulting in wasting over an hour and a half of my time filling their online quote form and talking on the phone, for nothing at all. Beware of their lies and fake promises!

Pathetic, waste of time. Was on the phone for an hour with them to discriminate the breed of dog I own and not allow me to continue my claim for my house insurance. Awful customer service and management. When asked what was wrong with my dog breed I was told “we don’t insure a lot of people that have certain animals; monkeys and reptiles fall into that category”.... what? Makes no sense... Would never recommend

My first year of home insurance with Belair was around $1400, then it went to $1500, and this year I was told it would cost me $1975!!! I was shocked that they would raise rates 30% in one year, I have had no claims and also insured both my vehicles with them. I called to find out why the huge increase and I was told it was a general increase, no real reason or explanation given to me. I have received two other quotes with the same coverage for $1000 and $880. Once my auto insurance is due, I will be cancelling that as well. Goodbye and Good Riddance Belair, you have zero customer appreciation and horrible insurance rates.

Cute commercial, ugly company. Never had a claim till this year. Wind damage to a fence. Belair...well-named because they are just air...commercials only. Most of the work is outsourced to another company who outsources to another company...and so on. Long story short. They quoted my fence repair, much lower than the 3 quotes I got. So I told them rather than me take the payout, I let them do it...3 months later the contractor shows up with 2-foot spikes for fence post rather than typical 4-foot hole and cement. Contract interface Crystal was rude, lied, terrible person. Won't ever go back to this company.

Called with an enquiry about my renewal (received nothing in the mail, only an email reminder) 1 week before due date. Over 8 years as a client for house and cars with not a single claim. Out of the blue was asked about the types of plumbing in my house which has Poly B. Told they would no longer provide insurance coverage. The policy was already at $1995/ year for the house with maximum discounts. AVOID! We are cancelling cars at renewal time as I have zero trust in them.

Don't waste your time with this company. Poor customer service and lazy staff. Clueless and not proactive.

Like a new broom, Belair is great the first year, but they quickly wear out their welcome. A poorly managed company that results in ridiculous premium increases year after year after year. It's time to find me a new insurance provider.

I’ve been phoning Belair for a month now trying to get my property claim resolved - wind damage. They offloaded me to a company out of Saskatchewan called ClaimsPro. Their rep will not return phone calls or answer emails and always seems to ‘be out of the office’. I’m done with Belair. Renewal is coming soon and I’ll be taking my business elsewhere. Worst service I’ve received from any company I’ve done business with. Absolutely dismal.

I paid for my policy up front and wasn't notified of pending renewal (due in six days). When I looked it up, I was shocked to see that my premium had doubled, without explanation–even though I had made no claims, and absolutely nothing had changed in either my circumstances or policy. Customer service was unable to explain the untoward increase. So I called around, and obtained exactly the same coverage, with exactly the same deductibles, for less than my original premium. Happy to report that I saved over $300.

J'appel Bélair Direct pour magasiner à la fin de mon contrat d'assurance que j'ai avec une autre compagnie, pour peut-être changer pour eux. Première phrase que je leur dit est: "Est-ce que vous assurez les panneaux à fusibles, car une compagnie m'a déjà refusé de m'assurer pour ce panneau? En plus, j'ai passer 20 minutes à répondre à leur question pour qu'il me dise qu'il n'assure pas les panneaux à fusible! DONC je veux pas perdre mon temps pour rien!" La fille part s'informer et reviens pour me dire qu'il n'y a pas de problèmes pour ce type de panneau. 20 minutes de question plus tard, elle me demande si une compagnie d'assurance m'a déjà refusé de m'assurer. Je lui dit, comme discuté au début, une compagnie m'a déjà refusé, car j'ai un panneau à fusible et qu'elle n'assurait pas les panneaux à fusibles. Elle part et reviens me disant qu'elle ne peut pas m'assurer, car j'ai répondu OUI à la question: "Il y a-t-il une compagnie qui à déja refusé de vous assurer?". Je lui dit: "Je me suis informé si vous assurez les panneaux à fusible et on me dit que oui. Mais vue qu'une compagnie dans le monde m'a refusé de m'assurer, vous refusez de m'assurer même si vous assurez la raison du refus. Je demande de parler à un supérieur. Il me dit qu'il assure les panneaux à fusibles, mais qu'il refuse de m'assurer à cause qu'une compagnie m'a refusé!

Ces supers cerveaux répondent pour ceux qu'ils veulent s'assurer chez eux, imaginez ceux qu'ils réclament maintenant!

Demandez-vous maintenant pourquoi ils n'ont pas de compte facebook pour les critiques!