Belairdirect Home Insurance Reviews

I have no clue where to begin. I had both my car and home insurance with them for 6 years, and received a lot of good customer experience. Over the last 2 years, I noticed that my tenant's insurance was on the rise. This year, they were going to renew my insurance again for $6 higher than the previous year. Problem is I had never made one claim in 6 years with Belair Direct except through my car insurance and I was not at fault (my insurance did not go up.. My finace was asking me if I wanted to come over to her insurance company so that we can combine anything, and I said sure. I was going to pay a little more for care insurance, but a lot less in tenant's insurance. I cancelled my insurance on March 11, 2016 through my fiance's insurance broker, and he put everything through even my cancellation forms signed provided by Bel Air Direct. I was called by Bel Air Direct saying that my auto insurance was cancelled, and it was too late to stop the paymnt. I said that is fine. They would put the payment back in soon as possible. over 2 weeks later, I received the payment back in my account today. Yesterday, I get a call from an agent saying that they needed to talk to me, and get my verbal consent that the tenant's insurance was now cancelled. I talked to the rep, and reminded her that both policy cancellations were cancelled 2 weeks ago, and you are calling me now. I told them you should have called me 2 weeks ago to verify the document, and not wait until the day before you take the payment only to tell me that it was too late to stop the payment. After talking to the first rep, I tried again this morning to talk to the second rep, and she told me that I needed to take ownership for not calling in or mentioning on the day they called me to inform me of my car insurance cancellation. The rep today basically told me that they are a big company, and thousands of clients that they don't have time to call people. I said, but you waited until the last day to call me to verify with me that my tenant's insurance is cancelled. They now tell me that they will put the money back in soon as they can, but they don't know how long that will take. After realizing this morning that they are connected to Intact, and after hearing complaints about Intact, I now know to stay away from Bel Air Direct for good! They take no ownership for their mistakes, and all they can say it was a human error. No customer service here! If you want a true customer service, go over to a mortgage broker. I for sure don't want to feel like a number. I want to feel like a customer. Just stay away from Bel Air Direct if you don't want poor customer service.

l claimed on May 2022 about windstorm for $1800.
My deductible amount is $1000 but they didn't pay me anything so far and they always make excuses to not pay.
Claim department employers make me feel like they are scammers.
Do NOT trust them at all.
Stay away from Intact (Belairdirect) home insurance.

My unit was flooded water damaged they denied my claim. Paid zero for the claim. Reason not covered while I pay for both car and home insurance I was told in the beginning it covered my contents. Do not fall into a trap.

I called these guys and cancelled my home contents insurance and they didn't cancel it. Apparently typed into the computer that the call was for a quote on how much it would cost if I cancelled it which is false. Then they tried to say they cancelled it due to non-payment. (when they directly withdraw the money from my account monthly) and sent some 98.74 to collections without so much as a phone call. I called them to find out wtf is going on the rep was extremely disrespectful. So I asked for a supervisor to which he denied me a supervisor. Kept repeating that my home contents insurance was cancelled due to non-payment. My rates got jacked up. I'm changing insurance companies and I suggest no one trusts these scam artists.

I decided to go to the market this year to see what the new home insurance rates and coverage were available. Through the internet, I was directed to Belair Direct. After completing their online application and being given a home insurance quotation, I was directed to one of their agents who fine-tuned the quotation. This was to the point where the quotation was increased by $600. When questioned why a 50% increase, it was explained to me that the online quotation is purely designed to drive market traffic to their sales agent who would then increase the price to a much higher point. This deceptive method is certainly a form of 'bait and switch' which appears to follow many of the comments and reviews of BD unsatisfied clients.

I cancelled my auto and home insurance policy last month since I found a better price from another company. The home insurance was ridiculously high, over $3,000 a year; they said that was their best-combined offer, we had to use them because we were using their auto insurance and we were too busy moving, after we settled down, we looked around for different quotes and decided to cancel, they charged us about $350.00 each cancellation, which is more than $700.00, we never had to pay cancellation fee with previous companies. They warned us they will put to a collection agency if we don’t pay for it. We end up no choice to pay them the painful price. Lesson learned and I will never recommend this company to anyone.

Fell victim to their false advertising, resulting in wasting over an hour and a half of my time filling their online quote form and talking on the phone, for nothing at all. Beware of their lies and fake promises!

Pathetic, waste of time. Was on the phone for an hour with them to discriminate the breed of dog I own and not allow me to continue my claim for my house insurance. Awful customer service and management. When asked what was wrong with my dog breed I was told “we don’t insure a lot of people that have certain animals; monkeys and reptiles fall into that category”.... what? Makes no sense... Would never recommend

My first year of home insurance with Belair was around $1400, then it went to $1500, and this year I was told it would cost me $1975!!! I was shocked that they would raise rates 30% in one year, I have had no claims and also insured both my vehicles with them. I called to find out why the huge increase and I was told it was a general increase, no real reason or explanation given to me. I have received two other quotes with the same coverage for $1000 and $880. Once my auto insurance is due, I will be cancelling that as well. Goodbye and Good Riddance Belair, you have zero customer appreciation and horrible insurance rates.

I’ve been phoning Belair for a month now trying to get my property claim resolved - wind damage. They offloaded me to a company out of Saskatchewan called ClaimsPro. Their rep will not return phone calls or answer emails and always seems to ‘be out of the office’. I’m done with Belair. Renewal is coming soon and I’ll be taking my business elsewhere. Worst service I’ve received from any company I’ve done business with. Absolutely dismal.