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Asked about installing auxiliary heat, wanted to terminate my policy, they are foreigners, they did not see when we had the ice storm and I had no heat for five days and was thinking of installing a pellet stove. Thank you to the woman I had confidence in and the CEO that wanted to cancel my policy, by the way, I had a new furnace installed prior to this one year, he said "oh you do not have sufficient heat at home, oh hey did you ever hear of thermostat", I can adjust, thank you CEO of Belleair direct