BCAA Home Insurance Reviews

BCAA home insurance division recommended FirstOnSite for our restoration. Our job was small and in the end a claimed was not made on our insurance. But, BCAA home insurance division was in communication with me about our claim for updates as restoration was happening. Whatever you do DO NOT USE FirstOnSite. I would NOT recommend this company. I also contacted BCAA with feedback about my disappointment with FirstOnSite . Angel seemed very concerned about my complaint and asked me to let her know about the outcome as she had other complaints about the company but, again when I followed up with her she did not respond to my 2 emails. So, I have no faith in BCAA and their quality of service to their customers as well.

The added on a bunch of unneeded and unoffered extras to my initial quote without telling me. Made it seem like their "discounts" would be coming off the quoted amount however they were already factored in. Didn't email me the quote as promised. Charged my credit card before I agreed to their terms. Spoke with an assistant manager and manager and both seem to be in on the scam and it took six phone calls to resolve, but I finally got a refund and took my business elsewhere. Bottom line they are out to rip you off at every turn, I can only imagine what a nightmare ordeal it would be if you actually had to deal with a claim through them!

We have been with BCAA for over 25 years and were shocked at the number of mistakes in our policy declaration when we last renewed. Items that had been removed in previous years mysteriously reappeared (sometimes from 4 years ago) and much of the information was just plain wrong. At one point we thought they were looking at someone else's policy. It was very unsettling when we looked in detail at the info they had for our house. Thankfully we have never had to make a claim. The other troubling thing is the soft credit check that is now mandatory with the excuse that it can save us money. No one has been able to explain to me exactly how that works. I believe they are just selling our data somewhere. They only seem interested in selling you insurance on as many different items as possible. I would never recommend this company to anyone.

After being a BCAA home insurance customer for nearly 30 years, our home was destroyed in a fire. ( BCAA contracts out it’s adjusting to a 3rd party in our area.). We had full replacement insurance for our contents. Our experience has been poor, especially in the area of getting reimbursed for our contents. Without rhyme or reason, they will pay for some things, and not for others, even if such things are on our schedule. We have submitted detailed purchase details as requested for items (same “like, kind, and quality” as we were instructed), including receipts - only to have many not paid for with no explanation. We often don’t get replies to inquiries for several weeks, and tried contacting the assigned BCAA “examiner” for assistance when we were being stonewalled by the adjuster. No help what so ever. Home restoration - BCAA has not held the restoration company accountable to the timeline they promised (we were given a choice of 3 different restoration companies and told that we had the “choice“ to select one, but that BCAA would only go with the lowest bidder). The restoration company we chose proposed a timeline that would have us back in our house 6 months after the home was destroyed. We weren’t back in for almost 17 months. The insurance company has no problem holding it over your head (as a claimant) that you must keep your purchases to a “reasonable” minimum (we were even coached to look for replacement contents at a garage sale. Yet they are not willing to hold a restoration company accountable to a timeline, even though it is costing the insurer thousands of $$$ in additional living expenses to keep us in rental housing while out of our home. I wish that I had engaged a lawyer from the beginning, but being naive, I thought that BCAA would be truly there to help us and that the adjuster was on our side. In hindsight, I should have engaged a lawyer's assistance immediately. Would not recommend this company at all.

Terrible service for Home Insurance. Moved and phoned to change my address, because there is no option to update a policy online. Was put on hold due to "high call volume" and requested a call-back... twice. Never received one. Also submitted an online request form and was told to call (again) or visit the nearest BCAA office (Cambie). Visited the Cambie location and waited 20 minutes only to find out they require a certificate from the city for my (rental) building regarding electrical or they would not provide coverage. Instead of spending more time trying to track down info and follow up with BCAA representatives, I cancelled my policy... and was charged a $30 cancellation fee. Do not buy home insurance here!

I have been a BCAA member for 45 years. With all the premiums, house, auto and membership, I think I have already paid for my own claim. During a winter ice storm about a year and a half ago, a large tree fell over our pool maintenance house and into the pool. Due to cold and snow, I had no idea what equipment etc, was damaged and the pool house was flat. They recommended a contractor. I'm 72 now, my husband was dying at the time, so I thought they knew the best. Turns out about 8 months later that it was more than obvious these guys had never dealt with pools before. What a waste of time and money. By the way, no adjuster ever showed up to review the damage. So, by the Spring of this year, I had a new, relatively local contractor who was fabulous! Done and done. The big problem is that neither he nor I could ever reach the adjuster. No calls back etc. This contractor knew exactly what he was doing and did it. There turned out to be an additional 2700. Due to unseen damage, the pool was still looking like a frog pond. After 2 months since completion, he has not been paid the balance and as usual, neither he nor I can reach the claims person. This is just a brief overview as you have no idea of the horror I went through with their recommended contractor while trying to be in the hospital every day for my husband, who eventually passed last September. As I say, I've more than paid my own claim. What do I do now?

Please don't use BCAA for you insurance needs. You can never quit your policy. It's a nightmare process. They will charge you 10% of your total yearly insurance as a cancellation fee. I never had a claim and was a full paying customer for 7 years! Ouch

I don't normally leave reviews but this company NEEDS to be held accountable for their shady underhanded business. They have ZERO issues being cavalier about your home and your investment and your peace of mind and future. I believe this company is very quickly becoming scam artists. We chose BCAA for our home insurance in 2016. Seemed easy and the price was fair... at first. They kept requesting our signatures on the original paperwork (something we did at least twice) and still claimed they never received, even though we mailed it twice (which is what we were told had to happen as they needed the originals). There was an issue with nonpayment for 1 month, which is fair enough. The only way we were notified was by a registered letter telling us we were going to have our policy cancelled. NO PHONE CALL, NO EMAIL. Fast forward to current date, we phoned to get a copy of our insurance policy and were told there was no policy in place - there were notes on the account but the person who answered the phone did not say anything about it being lapsed, WHICH IT WAS, just wanted to get off the phone ASAP. Phoned back again a week later and got a different person who informed us the policy had lapsed at the beginning of 2018 BECAUSE OF NO SIGNATURES!?!?!?! Again, a supposed registered letter was stated to have been sent. AGAIN, NO PHONE CALL, NO EMAIL followup, just leave you high and dry and do the bare minimum. No home insurance for an entire YEAR due to BCAA. Applied to get reinstated and now we have to jump through hoops. Quoted a yearly price DOUBLE than what we had been paying initially. Told we were declined because according to them it had been cancelled 3 TIMES?!?!?! AT NO POINT WERE WE MADE AWARE OF THIS. Here's the kicker, they only had ONE contact phone number. My partner and I have 2 different phone numbers and they did not even have MY NUMBER ON FILE and I am on the title to the house. I would think this would be baseline information that you NEED in order to provide insurance. This company is not out to provide a service for their customers. They are looking for angles and not taking accountability for the service they need to provide. I hope very soon we demand our government take action on insurance companies like this much like they had to do in Alberta years ago because how we were treated needs to be ILLEGAL.

Denied a claim after leaving me waiting with water damage and unusable bedroom for a week. Said they wouldn't cover it after all as it was slow vs. fast leakage from a broken toilet - with no evidence. Said it was an exclusion that no one had ever told me about - when I got the policy or when I made the claim.

I had been a customer of BCAA for 25 years. The past 3 years my home insurance has increased immensely. I decided to compare with another company. To my surprise, I could get more coverage for $850.00 less! Wow! Don't let BCAA fool you with their discounts, it's a scam in my eyes. I also received excellent personal service at the new insurance company unlike standing in a line-up feeling like I was just a number. It pays to look at other options!