BCAA Home Insurance Reviews

I have been with BCAA for 27 years and never had a claim. Last year I put in a claim for water damage and in the ceiling that bubbled up under the paint. They denied my no written follow up, no inspection for where the water came from. Pretty disappointed overall, especially when the adjuster made a big point about how he would be at church.

Even after overpaying for home insurance and in spite of giving advanced notice they charged me an additional $62 for some trumped up reasons. Would not recommend this company to anyone. Overpriced, poor customer service (Jennifer G. offered no support), very little empathy. Stay clear!

We have had home insurance with BCAA for 8 years with no claims.
1) They increase premiums so much every year I am now pay almost DOUBLE what our policy started at.
2) I am trying to cancel my insurance with BCAA as we are moving out of province. BCAA is demanding (over the phone) an early cancellation fee and will not send us anything in writing. The rep has only advised us we can pay her over the phone or in person at their office. We have repeatedly asked for something in writing and to speak with a Supervisor and have not received a call.
I will never use BCAA again!

Have been with BCCA insurance for over 40 years and had one small claim in 1976 which was very well handled. Now we have a claim for water damage and they are awful. Sloooowwwwww. I wish they would get on with it. Been without a kitchen for 4 months.

Canadian Veteran permanently disabled with PTSD since 2006, with symptoms that include significant memory and concentration loss. I was late renewing my home insurance in 2010 and again in 2017 which was an oversight due to my medical condition. They sent a registered letter advising me my insurance was cancelled and would not let me make the payment within 30 days of the renewal date to continue with my home insurance plan as it was the second time in 7 years. BCAA is aware of my mental health condition and the reason for missing the renewal date but remained unwilling to let me continue with my insurance coverage or renewal. I did find another company but without the discounts for membership, it is costing me about $300 dollars more a year home insurance.

Overpriced useless hacks.
I signed up using their online signup feature, had them for three years. Thought I was getting a decent rate, but then went to a competitor recommended by a co-worker and got $70/year cheaper for way more coverage.
BCAA kept spamming me to become a member, and when I asked how much it would save me, they said $50. But it would cost $70 for membership.

Lastly when I called them to discuss renewal the guy was asking me questions about my condo that I had already filled out in the online forms and I knew that they had (like what year it had been built!) - very discouraging to see that either they hire inexperienced people who can't read forms or they don't transfer information in their system well.

I will never recommend BCAA to anyone - shop around, there are better alternatives out there.

BCAA has renewed my home insurance without my consent. I told them that I did not consent and I want them to stop. Their answer was "you owe about $40 for the 15 days of coverage". I asked the agent to show me where in the policy gives them authority to renew my insurance without my consent she was unable to give me any explanation or written details. I asked another agent this time they said it is on pg 64. I asked them again to show it to me and they were unable to show any specific paragraph that would give them the right to renew the policy without my consent and that they can force me to pay them. At the end they tried to intimidate me by saying if you pay the $40 they will not put me on the list of cancellation for non payment. I'm going to escalate this issue.

We have experienced the worst customer service from a BCAA representative. Melanie C. was absolutely horrible to deal with while trying to negotiate our home insurance. She was rude, extremely condescending, absolutely lacking in professionalism and decorum. Our story is similar to many; inexcusably let our insurance lapse while away and when it was realized we were told BCAA would no longer be able to carry our insurance. Which is fine, it's their policy to cancel for non payment and really, it's not a big deal, we managed to get insurance immediately for the same cost. However, it was the manner in which it was handled by Ms. C. Being BCAA clients for over 10 years, Ms. C. clearly enjoyed giving the bad news and took the opportunity to belittle us with insults in a condescending tone unnecessary for any situation. I have and will continue to make friends and family aware and suggest they use anyone but BCAA. Sad, as we were so pleased with them and has recommended them over the 10-12 years we were with them. I would suggest this representative either be trained in customer service, take an anger management class or be relieved of her duties.

I have been a BCAA member for about a year and purchased their home insurance on the top of my condo insurance. I was away for about three months and my insurance expired in between. I am a first home buyer and I am new to the whole insurance system. I was not aware that insurance cancelled because of non-payment is a huge deal here in Canada. I simply thought this is something I purchase on a voluntary base and if I do not renew or make payment, it just expired. However, I called BCAA yesterday to buy a new home insurance(3 months after my insurance expired). Firstly, they treat me like some sort of criminal, asking me all kinds of personal questions. Then they just told me that they refuse to provide me insurance in the future (He even said, Permanently..) I was shocked by their attitude and how they made a decision based on a few questions.

During my absence, my house was occupied by a very close friend and my boyfriend only, my deductible limit is very high as well and I do not understand how a company could treat a member like this. I am just gonna cancel my membership and "permanently" I am gonna purchase anything from them anymore. (I am not even allowed to in this case..)