Home Insurance Reviews
BCAA Home Insurance Reviews
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(47 reviews)
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I had been a customer of BCAA for 25 years. The past 3 years my home insurance has increased immensely. I decided to compare with another company. To my surprise, I could get more coverage for $850.00 less! Wow! Don't let BCAA fool you with their discounts, it's a scam in my eyes. I also received excellent personal service at the new insurance company unlike standing in a line-up feeling like I was just a number. It pays to look at other options!
Dear potential customer for BCAA. Don't do it!! Do not buy home insurance from these crooks. Our home on the island burned down due to a power failure/surge.
We have complied with all requests for interviews and meetings with adjustors and management and lawyers only to have our claim dismissed with no merit,despite the fact we were insured by BCAA. These people are more than happy to take your money but do not deliver! Steer clear!
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I have been with BCAA for 27 years and never had a claim. Last year I put in a claim for water damage and in the ceiling that bubbled up under the paint. They denied my no written follow up, no inspection for where the water came from. Pretty disappointed overall, especially when the adjuster made a big point about how he would be at church.
Even after overpaying for home insurance and in spite of giving advanced notice they charged me an additional $62 for some trumped up reasons. Would not recommend this company to anyone. Overpriced, poor customer service (Jennifer G. offered no support), very little empathy. Stay clear!
I had a sewage backup flood in November - December while away from home for 9 weeks. Christmas weekend December 24 - 25, 2016 I reported the claim. CanStar Restoration arrived and did some damage control but their team missed a significant part of the damage in walls and floors and subfloors. This is being dealt with by BCAA afresh to address the extent of the damage. More on that when I know result but I have spent $1000's to fix the full extent of the damage myself. CLAIMSPRO adjuster Ms A.D. did not give me any information in writing or provide forms, processes, contact information. When I went up the line to her manager, Mr. J.L. I got no help. I was seriously ill so not dealing with the situation effectively. On July 18th, approx., I engaged the assistance of the Vice President of ClaimsPro (found name and number on Google) and by Friday that week, the insurance payout cheque was in my hands. That day I learned via email comment from MS A.D. on July 22, 2017 that there was a BCAA representative assigned to my Claim who would "cut the cheque". Today, July 24, I phoned BCAA for advice on the extensive (missed) damage and was informed that the BCAA rep should have been involved by ClaimsPro, engaging me in the information loop with my (unknown) BCAA claim examiner. Had I known she existed, I'd have met with her and got my questions and concerns dealt with. Instead, several months of serious distress, no communication, nothing in writing, no answers, and serious financial costs associated with waiting several months for a cheque that should have been released in April 2017 latest. With information about what to do about the "missed" sewage damage.
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We have had home insurance with BCAA for 8 years with no claims.
1) They increase premiums so much every year I am now pay almost DOUBLE what our policy started at.
2) I am trying to cancel my insurance with BCAA as we are moving out of province. BCAA is demanding (over the phone) an early cancellation fee and will not send us anything in writing. The rep has only advised us we can pay her over the phone or in person at their office. We have repeatedly asked for something in writing and to speak with a Supervisor and have not received a call.
I will never use BCAA again!
Have been with BCCA insurance for over 40 years and had one small claim in 1976 which was very well handled. Now we have a claim for water damage and they are awful. Sloooowwwwww. I wish they would get on with it. Been without a kitchen for 4 months.
Canadian Veteran permanently disabled with PTSD since 2006, with symptoms that include significant memory and concentration loss. I was late renewing my home insurance in 2010 and again in 2017 which was an oversight due to my medical condition. They sent a registered letter advising me my insurance was cancelled and would not let me make the payment within 30 days of the renewal date to continue with my home insurance plan as it was the second time in 7 years. BCAA is aware of my mental health condition and the reason for missing the renewal date but remained unwilling to let me continue with my insurance coverage or renewal. I did find another company but without the discounts for membership, it is costing me about $300 dollars more a year home insurance.
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Overpriced useless hacks.
I signed up using their online signup feature, had them for three years. Thought I was getting a decent rate, but then went to a competitor recommended by a co-worker and got $70/year cheaper for way more coverage.
BCAA kept spamming me to become a member, and when I asked how much it would save me, they said $50. But it would cost $70 for membership.
Lastly when I called them to discuss renewal the guy was asking me questions about my condo that I had already filled out in the online forms and I knew that they had (like what year it had been built!) - very discouraging to see that either they hire inexperienced people who can't read forms or they don't transfer information in their system well.
I will never recommend BCAA to anyone - shop around, there are better alternatives out there.
Denied a claim after leaving me waiting with water damage and unusable bedroom for a week. Said they wouldn't cover it after all as it was slow vs. fast leakage from a broken toilet - with no evidence. Said it was an exclusion that no one had ever told me about - when I got the policy or when I made the claim.