Promutuel Home Insurance Reviews

My insurance broker of 27 years suddenly became a Promutual Agent. They assured me they were the most reasonable company and I should stay with them. During a wind storm, a live branch broke off a healthy tree and damaged my neighbour's shed (small claim of < $5000). The claim took almost 1 year to settle during which time I received several letters from the neighbour's insurance company demanding payment and threatening legal action. (not cool and the Promutual Claims adjuster said it was normal)... Finally, they settled and Promutual paid. I asked for a letter of confirmation and never got it. Then, a year later, I get an inspection (called a prevention visit) during which quite a lot of issues were found some justifiable and some less so, nevertheless I was fully prepared to make all the requested repairs, but instead 3 weeks letter I get a phone call cancelling my insurance and giving me only 15 days to find a new company. A situation is extremely stressful. Not enough time for me to make the necessary repairs. (In the US they give you 45 days) If you have an older home that is always needing repairs, beware.

Worst company, I called them a thousand times, they never called me back for my payment, they cancelled my contract and now they charge me operational fees. If you want to save some time, don't ever go there !!!