Westland Insurance Home Insurance Reviews

We have a home insurance policy with Westland and have had 5 different agents (since the fall of 2023) working on our claim in the last year and a half. A local driver hit her gas pedal instead of her breaks and proceeded to crash through our landscaping/fountain and into our garage. The house repairs, while nicely done, do not match the rest of the house. This is a luxury home that we bought to retire in. It has been devalued by the mismatched repairs and the damage to the driveway remain unresolved as well as several other areas. We have tried coming up with reasonable solutions at various stages of the repairs (my experience in the design world made me wary of the 'close enough' attitude that many tradespeople might have) but Westland doesn't seem to care, and the unacceptable repairs have not been addressed. I have had very little communication other than the restoration company, and I'm concerned that Westland is only going to repair our house to the degree that insurance covers the driver. That should not happen when we personally pay Westland to insure us, not the insurance company of the driver. They should be covering any home repair deficiencies from the accident because that is what house insurance is for. Not only did we live with an ongoing restoration project, Westland raised our house insurance substantially, twice. In the interim, we never heard from our adjusters, but the office had several photographers come by to document our home in order to support their 'significantly higher' rates than all our neighbors. It's one thing to be a victim of an accident that you had no part in, but to be victimized by your own insurer sure adds insult to injury.

1and 2 weeks ago, I left messages for Westland to contact me for advice on how to proceed on a claim for water damage my AC caused to mine and my neighbors' condo. Westland failed to respond. When I finally did get a response, it was unclear. I had to rely on my neighbor in whose condo the damage occurred to give me sound advice. Her insurer responded immediately and sent someone to assess the damage.

Make sure you compare their quotes with any other insurance company in town first! I dealt with Westland Insurance back when it was still Holly Gordon Insurance for over 20 years. Westland buys them out. Now all you get is: people are out of the office voicemails. No replies to emails. They're out to lunch (literally)... at 5 PM(?) working the evening shift, they don't return calls. Prices went up while the service went down. I had multiple policies with this company. No longer. Their service is sub-standard.