Westland Insurance Home Insurance Reviews

This is my first review ever. I need to share my experience with potential Westland customers to save them from the same robbery as me. I was a Westland Customer for over 15 years. I had my home, 4 autos, boat, scooters and horse insurance through them, so I had a high level of trust and familiarity with them and didn't solicit multiple quotes which were my mistake. We purchased a seasonal home 4 years ago, and that's when our home insurance began to escalate at a disproportional rate. To make a long story short, in 2020, months after we paid over $12,000 to ensure our two properties, they said we owed an additional $5,000 - for a grand total of $17,202 to insure our properties in 2020. I found that to be outrageous, but they convinced me it was a fair premium to pay. This year, they sent me a renewal notice for $19,200! I got two other quotes, from two separate companies for $6,400 to insure both of our properties with more comprehensive coverage. Needless to say, I left Westland. I am still waiting for an explanation for their criminal-like pricing schemes.

Review topics

Rates at renewal Rates for long-term clients

Excellent Service

by Derek on Sep 14, 2021

5 out of 5 stars

I have been dealing with Marlene at the Uptown location of Westland Insurance. She always gives excellent, professional service and is extremely well versed in all insurance matters. My renewals are always done quickly, and Marlene always makes sure I have ample insurance for my needs and gives much-appreciated advice around insurance coverage. Wherever Marlene is working is where I am getting my insurance.

Review topics

Agent/rep knowledge Renewal experience

Great service

by Avryl Brophy on Aug 31, 2021

4.5 out of 5 stars

A representative named Wani P. at Westland Insurance helped me with multiple transactions. Wani was knowledgeable, helpful and very kind. She provided good advice about rates and made my experience much easier than expected.

Review topics

Agent/rep attitude Agent/rep knowledge

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Joyful Experience

by khalid on Aug 22, 2021

5 out of 5 stars

It was a great and joyful experience working with Harpreet Kambo for my first Home insurance. He was open to questions and was explaining everything in great detail. It seemed taking the insurance was very simple.
I will definitely recommend him to my family and friends!

Review topics

Agent/rep attitude Agent/rep knowledge New purchase experience

Cedar Branch Insurance Renewal

by Doro on Jul 24, 2021

5 out of 5 stars

Renewed house insurance in Cedar Branch yesterday. Great experience. Shelley was an excellent and knowledgeable representative. She went over all the details and updated everything, answered all my questions and was very helpful.
Thanks, Shelley!

Review topics

Renewal experience

Too long a time for a refund

by Keith Kruger on Jul 21, 2021

2 out of 5 stars

We cancelled our home insurance at the end of April when we sold our house. There was still a month left on the policy. Filled out all the requirements for a refund. Twice. It's the end of July and still no refund, they are working on it. Staff have been very polite and apologetic. Hate to see what would happen if we actually had a claim. We will be changing our auto insurance with them as soon as we move in to our new home that won't be insured by Westland.

Review topics

Cancellation experience Refund

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Great customer service!!!

by Nancy D on Jul 8, 2021

5 out of 5 stars

I deal with Ajinder at the Delta branch! She's awesome, easy to talk to and always gets back to me quickly and promptly! She is so professional, I have no hesitation in recommending her to family and friends!!!

Review topics

Agent/rep attitude Agent/rep availability

Negligent and Disrespectful.

by Angry Homeowner on Apr 27, 2021

1 out of 5 stars

Our Insurance Agent was the Worst. Didn't communicate at all, when she did she was emailing someone else entirely about our account, delays, refusals to pay basic coverages included in the insurance agreement, and overall disrespectful service. We called them for help and got treated like a nuisance.
Horrible company, horrible agent, don't waste your money on them. Because with this company, that's exactly what is happening, you're wasting your money.

Review topics

Agent/rep attitude

Home Insurance

by Violet Kozlowski on Apr 21, 2021

5 out of 5 stars

I would like to express my gratitude for the service I had received at the Penticton
Westland Insurance Company.
The very helpful lady who helped me was Karen E, she was very informative, kind and calming and very efficient at her job, as I am currently in the position of buying a home, her expertise and calming disposition made it a good experience. Thank You, Westland.

Review topics

Agent/rep attitude Agent/rep knowledge

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