Westland Insurance Home Insurance Reviews

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!

Was advised that Westland will no longer provide stand alone condo insurance next year but would cover it for this year as this is a recent change. Even got a letter asking if I wanted to continue with my coverage. When I called to renew I was told they no longer wanted to insure the condo. No explanation other than they no longer wanted to insure stand alone condos. When I stated that they had offered to insure for this year the response was "sorry we can't help you". Very disappointed as they did not uphold the action they had promised.

I was happy with Westland in the past. I joined them again 2 yrs ago. I was never aware of any penalty for cancelling with the policy year. I usually pay annually, but since my condo was on the market - I chose to go monthly payments. The condo will be transferred in April this year - but was sold in Jan. I spoke to a rep in Jan before the renewal - about the ending of my policy in April. He said that was fine and to still fill in a release doc. No one brought to my attention cancellation within the year following renewal. I assumed it was month to month - as I had a sale for my condo. Very disappointed to pay any amount - as I was not aware of this situation and thought that only a months notice is needed as for all other services.

After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude

Having been a claim free customer with multiple policies I have been treated very poorly over the years, demanding personnel with very little qualm about increase rates without any conversation or options. My confidence in them and their underwriters is extremely low and would not recommend them.