Westland Insurance Home Insurance Reviews

We had a flood in our home and contacted our insurance company Westland Insurance. They told us we were not insured and they couldn't do anything. You would think any decent person might ask "is your family safe"?
I switched from TD to BMO and the pre-authorized monthly payments didn't go through. They said they tried to call my old Vancouver phone number and send an email to my email my old email address.
My wife is the second person insured on our policy and has been a Westland Insurance customer for 11 years. They informed me that they have her phone number but did not need to contact her. A friend who previously worked for Westland Insurance informed us that they should have contacted our mortgage lender once the payments didn't go through.
They chose not to contact our mortgage lender and did the bare minimum to make sure that we were insured.
After we were denied our claim they refused to insure us again.

Paid the bill over 2 weeks ago, still, have the bill collector keep calling and harassing for the payment. Very rude person! Asked her why she kept calling? She said the head office never informed about the payment.

Had house insurance with them for a number of years. Thought it was a little expensive, but it was close and convenient. This year renewal cost doubled. Over $2,000 more than competitors. Gave them the chance to review the costs and after a “thorough review of my insurance needs”, they dropped the cost to be in line with everyone else. Three months after the policy was paid in full, they demanded an additional $2,600, more than their original quote. After dealing with the agent, as the manager is uninterested in even talking to me, they adjusted the demand to $1,400 and sent me a letter stating my policy I paid for 3 months earlier was cancelled and I had an outstanding amount owing to renew the current policy. I have heard from many people in Langley who no longer do business with Westland that this is how they operate. Give you a quote, take your money and then 3 or 4 months later send you a bill for double what you were quoted. Do not do business with such untrustworthy and devious people.

EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.

I have insured my business through westland insurance and recently found out that they have been overcharging me over 10,000 per year!! The manager Ross is extremely ignorant and basically told me I approved all the coverages. I am not an insurance expert, I rely on my broker to work in my best interest. They should have come up with a proper solution for my business at a fair price. After my dispute with Ross, they illegally cancelled my policy for non-payment. I have a full time book keeper that has never been late on any payments. She had informed me that no invoice was sent. I called in to Westland and another ignorant woman said that Ross had told her we were eventually going to cancel the policy, so do not send in an invoice. UNBELEIVABLE!!! I am so mad with this company, and am doing everything in my power to inform and educate people on what poor of a company Westland insurance is. I am NOT promoting any other business, just expressing my dealings with this awfully run business.

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!