Home Insurance Reviews
Cooperators Home Insurance Reviews
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(136 reviews)
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I was given 48 hours heads up that insurance was needed on my apt for renewal lease signing . Overwhelmed by overload of choices on the www. I honestly went with a friends advice to check out the Cooperates. From the get go...Sam was extremely proficient in explaining policies ...meeting my needs and wow my rates ...I didn't feel like just another number . She showed concern in my situation and I'm not experienced in some things...lol my x did all this stuff. She went beyond her job duties took her lunch while working on my claim ( who does that...most ppl drop it like it's hot to run for their breaks not even finishing their task on hand ) took iniative to make a call to my best friend in ontario (im in Alberta ) to ensure credit info correct...i was in a tight jam with time. I had asked her to get in touch with my management company...pleasure she forwarded my policy to them immediately as I was already on route to lease signing( and again I'm not clear in how to in some stuff regarding word documents and especially on my phone:-/) ...
My experience was so good...my anxieties were eliminated ...my needs met by a professional. ..proficient and Sam is passionate in helping people. One can just feel it..I did ask her to be my rep .... I AM that confident even from a different time zone she has my best interest at heart .
Yes this review is long. Horrible grammar I'm sure again on my phone ...but ppl so quickly write the bad stuff and Alot of times not including all the facts or giving people the opportunity to make good on mistakes to restore good faith before throwing them or the company under the bus.. not so often the good of they do, and often lack the detail on the "Why" their experience was so good ..
Sam (short for Samantha ) THANK YOU SO MUCH !...you did a over the top job and I honestly feel you give a S@$!% :)
I do encourage the worrisome. ..the newbs just getting on their feet..and definitely those who are picky on not only professional but personable services to call...again IMHO.
Cheers!
Carrie M. In edmonton
They messed up on my Account and Changed my Address without me knowing and charged me then charged me again to change back.
Also changed policy for House that I did not have and charged me and never put it back to Apartment Insurance.
Will Cancel with them and don't ever go with them again.
Some Idiot put the wrong Credit Card Number and they charged me NSF for $25 x 2 = + = $66.84 That I now have to pay. Also they said if a problem comes up the policy is they don't contact your Branch or the Client.
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I agreed to pay $29.50 for home insurance. Over the last 6 months, the company has withdrawn over $675 from my bank account and refuses to return my money. Don't use this company. They sneak in fees and services. They're crooks.
My wife and I had a flood in our condo and we have the Cooperators home insurance. Our agent, Tia H. was no help. Other than basically telling us the amount of our coverage, she did nothing. We were left to find our own temporary accommodation for 4 months. We asked if she could coordinate with the apartment complex to and tell us how long we could stay before our coverage ran out, and she refused, again just quoting us the amount of our coverage. We found them slow to respond or entirely unresponsive. We spent $6700 on upgrades to our flooring two years ago and she quoted us $4500 for replacement. Still battling with them. Terrible company, terrible customer service. Will never use them again.
I am james and i am one of the person thought that fire won't happen to our home.unfortunately, we had a fire on june 2014 cause by our tenant.It was arround 12.30 a.m. we made a call to the insurance company(The cooperators)since that moment we were so embraced of their services. From the beginning to the end their services were excellent. They take care of us more than an insurance company during our hard time. I have to mention few words about our claim investigator Mr.Chris Amstrong. First couple of days he was so tough on me by questioning about how fire happened. Once he find out it's not our fault, he became a kind person whom I ever seen. He found a temporary residence by himself that he doesn't have to. Because of his guidance, we didn't even think of find an agent to do this claim process. He always gave us an option with in their company policy.no hiding. No gimmicks.very calm person. Cooperators can be proud to have such a nice employee. Fire shouldn't happen to any house. But if it's happen,I recommend cooperators is a best insurance company to protect your valuable houses. God bless cooperators.
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They are a step above the rest. When we had the fires in Slave Lake the Co-operaters were the first ones there. They had all of their claims settled and were already packing up their claims units while other insurance companies were just getting there. This was good for me especially beacuse it would have been very hard for me to find a contractor otherwise which it was for some of my friends and neighbours with other insurance policies. Overall a great company with great service and great agents. Thank you Co-operators!
The service I received from Cooperators was always quick and I was treated with respect and care. With this said, I've never had to make a claim so I think that will be the test of their quality of service.
The experience was straight forward. However, The Cooperators, like quite a few insurance companies, gives you few coverage options. It's very like one-size-fits-all.
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I have Content and Liability insurance + Sewage coverage for my condominium. I've never claimed. The coverage is good enough for me, and is probably more coverage than I need. Getting a quote was easy, and combining it with my Auto Insurance worked out really well too. The Customer Service Reps on the phone were all friendly and helpful. I cannot complain at all.
Is there anyone else out there feeling insulted by the so called home inspection requirement every five years of insurance with this provider?
Tas far as I am concerned this is an invasion of privacy. There is no other insurance provider out there that does this. This is BS as far as I am concerned.