Cooperators Home Insurance Reviews

Legitimate claim denied right away, rude customer service, didn't pick up a phone after claim denied. Rates are higher than average. In general - awful, stay away!

I am extremely unhappy with The Cooperators' terrible customer service & failure to pay claim. They were supposed to cover my Additional Living Expenses while I was unable to live in my condo for over 5 1/2 months. They paid for less than 2 weeks, & have refused to pay for the rest. It has been over a year since the claim was made, with no resolution. When they are not busy ignoring my claim, they have been fighting me tooth and nail. To get this claim resolved, I will now have to file a lawsuit against them, further increasing my out of pocket costs. They also have significantly raised my rates with a "claims surcharge" for a claim that was never paid in full.

I am currently shopping for new home insurance because based on quotes I am getting, the Co-operators are charging me over $600 more per year for the same coverage with another company.