Cooperators Home Insurance Reviews

I have had a loss and this company took good care of me during the process.
They are firm and straight to the point.
I am very happy with how the claims process went and do recommend this company.

Hello, I recently had fairly extensive water damage to my place. My experience with Cooperators was fantastic. They were great at getting the job done and restoring. They were very fair regarding getting the quotes approved and any compensation to me. The agent I dealt with was excellent, professional, supportive and attentive. Overall, very good experience with them and very highly recommended from my experience. It's so nice when you have a good insurance policy that is there for you when you need them.

I had a flood this year and from start, to finish I had a good experience. My contact at the Cobourg office has left but the new guy gave me the 'major incident' number and from that person who first opened the file to the Major Events Claims Representative. I was treated with concern and care. I had people coming to the house to start with the cleanup and restoration the very day I called. The representative was extremely responsive - always returning my call or emails quickly to explain the next steps and where things stood. I can't say enough good things about the team.

I switched to Co-operators and 3 months later our cars and house were broken into. We had an adjuster within 48 hours and were paid out our claim for everything withing 3 weeks - depending on how fast I got the information back. The process was easy fast, and because of the claims forgiveness, our rates didn't go up. Super happy with the service and claim experience

30 plus years with the company. Had a few bumps in the road. Last 3 years have been amazing at the Whitby ON agency. The agent who took over has provided us with the most amazing service year after year. Always calls back when he says he will. Thoroughly explains everything about our policy renewals, even how the increases were calculated. I honestly know more about insurance since he became our agent. I can’t speak for all the other locations but if you’re in Ontario, you want Chazz Okparanta to be your agent. This young man is the best they got.

I was given 48 hours heads up that insurance was needed on my apt for renewal lease signing . Overwhelmed by overload of choices on the www. I honestly went with a friends advice to check out the Cooperates. From the get go...Sam was extremely proficient in explaining policies ...meeting my needs and wow my rates ...I didn't feel like just another number . She showed concern in my situation and I'm not experienced in some things...lol my x did all this stuff. She went beyond her job duties took her lunch while working on my claim ( who does that...most ppl drop it like it's hot to run for their breaks not even finishing their task on hand ) took iniative to make a call to my best friend in ontario (im in Alberta ) to ensure credit info correct...i was in a tight jam with time. I had asked her to get in touch with my management company...pleasure she forwarded my policy to them immediately as I was already on route to lease signing( and again I'm not clear in how to in some stuff regarding word documents and especially on my phone:-/) ...

My experience was so good...my anxieties were eliminated ...my needs met by a professional. ..proficient and Sam is passionate in helping people. One can just feel it..I did ask her to be my rep .... I AM that confident even from a different time zone she has my best interest at heart .

Yes this review is long. Horrible grammar I'm sure again on my phone ...but ppl so quickly write the bad stuff and Alot of times not including all the facts or giving people the opportunity to make good on mistakes to restore good faith before throwing them or the company under the bus.. not so often the good of they do, and often lack the detail on the "Why" their experience was so good ..

Sam (short for Samantha ) THANK YOU SO MUCH !...you did a over the top job and I honestly feel you give a S@$!% :)

I do encourage the worrisome. ..the newbs just getting on their feet..and definitely those who are picky on not only professional but personable services to call...again IMHO.

Cheers!
Carrie M. In edmonton

I am james and i am one of the person thought that fire won't happen to our home.unfortunately, we had a fire on june 2014 cause by our tenant.It was arround 12.30 a.m. we made a call to the insurance company(The cooperators)since that moment we were so embraced of their services. From the beginning to the end their services were excellent. They take care of us more than an insurance company during our hard time. I have to mention few words about our claim investigator Mr.Chris Amstrong. First couple of days he was so tough on me by questioning about how fire happened. Once he find out it's not our fault, he became a kind person whom I ever seen. He found a temporary residence by himself that he doesn't have to. Because of his guidance, we didn't even think of find an agent to do this claim process. He always gave us an option with in their company policy.no hiding. No gimmicks.very calm person. Cooperators can be proud to have such a nice employee. Fire shouldn't happen to any house. But if it's happen,I recommend cooperators is a best insurance company to protect your valuable houses. God bless cooperators.

They are a step above the rest. When we had the fires in Slave Lake the Co-operaters were the first ones there. They had all of their claims settled and were already packing up their claims units while other insurance companies were just getting there. This was good for me especially beacuse it would have been very hard for me to find a contractor otherwise which it was for some of my friends and neighbours with other insurance policies. Overall a great company with great service and great agents. Thank you Co-operators!

I have Content and Liability insurance + Sewage coverage for my condominium. I've never claimed. The coverage is good enough for me, and is probably more coverage than I need. Getting a quote was easy, and combining it with my Auto Insurance worked out really well too. The Customer Service Reps on the phone were all friendly and helpful. I cannot complain at all.