Square One Insurance Home Insurance Reviews

The unit below mine reported water leak from above to the strata. Strata claimed it's caused by my dishwasher but didn't provide concrete evidence. I contacted SquareOne and they quickly assigned an independent adjuster helping me dealing with strata and the restoration company hired by strata. Although the root cause is indeed found to be my dishwasher, the adjuster has done a great job to prevent strata from overcharging me for the repair cost. In the end, the cost is just slightly above my insurance deductible and I gladly footed the whole bill to avoid premium raise.

My experience with this insurer was really good when the policy was being designed and sold. It’s easy to customize the policy and make changes using the online system. At claim time it was not so great. The company uses independent local adjusters. For our fairly small and straightforward claim following a break in the process from claim to payout took months. When I spoke with the insurer on the phone they just referred me back to the adjuster. The adjuster meanwhile just told me they had submitted the claim. It became very frustrating as nobody could explain what was causing the delay. They got there in the end but it was a poor experience.

I have been insured with the company for a few years now. Their premium may be competitive at first. But that is more of a bait. Unlike other companies that lower the premium for claim-free clients as a reward, they jack up prices at a rate of about 10% annually. I have decided to switch at some point.

We selected Square One because this company proposed the best insurance with very reasonable rate. I had several conversation with different agents and always received a very professional and useful advices. I made a mistake in my policy and people from Square One helped me to fix it and provided refund in spite of insurance company had no obligation to fix my error. I would recommend this company to other people