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Desjardins Insurance Home Insurance Reviews

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(58 reviews)
Desjardins Insurance
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Worthless coverage

by Briefly homeless on Jan 14, 2019
1 out of 5 stars

On a rare occasion, your phone call manages to get through, the agent will refuse to tell you anything of value. We were homeless for a month and they didn't tell us what was going on until 3 weeks in - then they refused to cover any of the damage the plumbers caused.

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Desjardins Nightmare

by Dissatisfied Customer on Oct 5, 2014
1 out of 5 stars

I live in Gatineau, Quebec. I have insurance for my condo and when I discovered water coming up through the floor one evening, I was alarmed and took steps to deal with the situation. That included calling Desjardins the next day. The agent on the phone did not start a file so when I made a subsequent phone call the next agent was asking me why I didn't call sooner. After much hassle and delay (It has now been one week since my emergency) they have just e-mailed me and said they will not provide any coverage whatsoever to my damaged floors and furniture. Now I have to hire a lawyer to sue for damages. Is this what Desjardins stands for? Not being there when you need them? I suggest anybody considering this insurance company think twice. Also, put money aside for lawyers because you will have to sue for Desjardins to do what they say they do.

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