Desjardins Insurance Home Insurance Reviews

Trying to settle hail claim. The roof was replaced with minor issues. Took a while for the adjuster to approve the quote claiming doubling up of charges. Was frustrating, but got resolved. Our current siding has been discontinued, and we are fighting to get Desjardins to replace the siding on the entire house. We have significant damage on one side and very minor damage on two sides. They feel that the wording, “direct damage only” in the fine print protects them from having to replace all the siding. According to the adjuster, my options are to pay out of pocket to replace the siding on the undamaged areas or have a house with mismatched siding!! Unbelievable!! I’m still waiting to hear from the management team to see if this can be resolved appropriately. First time I have ever heard of an insurance company taking this position! Really wish I had chosen differently! Two close friends in the area have their homes back to the condition it was in prior to the hail damage. Both had to get a full siding replacement because the colour was discontinued. Both had insurance companies that took care of it for them hassle-free.

Took nearly 3 years to repair our house for a hail claim. Over 20 voicemails were sent and 20 emails with no response back. Even the trades they sent, couldn't get their own quotes approved, and therefore gave up and left us. The worst experience ever. Way more than other companies too. Even after we cancelled, they still tried to bill us again. When you do get through on the phone, they will transfer you to various departments, and play dumb with you. I called them out and said this and they had no professional response. They rely on annoying the customer to the point where you get so frustrated that you just hang up, and therefore they still get paid. I'm also building a case with the BBB. This company has to get shut down. How it even runs like this is beyond crazy! I hope Karma crushes everyone in this company. Not worth the stress they intentionally put on their clients. Total fraud!

I got service is overwhelmed, not ready to handle hail and storm damages on 13 June in NE Calgary. Fully unprepared. No communication no coordination! Slow and slow... Why are you not ready? The answer is oh there are large amounts of claims and we can't help! Wish I have a different provider!

I am having the same issue with hail damage on my roof from Aug 2014. The claim adjuster has refused to replace the entire roof and is stating that only the portion of the roof that was damaged from the hail will be covered. I have had 5 different roofing companies tell me that the shingles are not made any more and are impossible to match. And the funny thing is, is that the part they want to replace has less damage then the portion of roof that is in worse condition. Same with my eaves trough. The lines will not match and the colour will be different. Just ridiculous. All 5 roofing companies have never heard of only replacing 1/2 a roof if the product is discontinued. I'm at the point now where I am going to have to talk to a manager and after that my lawyer. Desjardin Insurance definitely does not care about the customer.

The roof of my residence was damaged partially due to a hailstorm in August 2014. When I sent in a claim, at first, the claim was rejected saying that the damage was not due to hail. I requested for a second inspection when the claim was approved, although not for a full replacement of the roof. How can someone replace only a portion of the roof? Isn't this ridiculous? I tried following up only with cold responses.

I wouldn't recommend anyone to go with this insurance company