Desjardins Insurance Home Insurance Reviews

I had arranged to withdrawal some of my RRSPs & was told it would be deposited in my account in two to three working days. After a week I called to find out where my money was & was told they made an error. A week later I received a call saying my money would be in my account the next day or the day after for sure. Well, that was a week ago & I still do not have MY money. Don't know when or if I will ever see my money. Terrible company to deal with. Stay away from them!

Have been charged twice within 1 month after my 1 year Insurance expired. I moved out of the city, so had no need to renew it. First time got charged 34$, the bank declined for no funds, and of course I got charged overdraft. I called immediately to clarify the issue, and the assistant told me I will be called back during the week from agent office. No one ever called. Then Desjardins charged me again 69$ a week later. I called again to the office asking why am I being charged. The assistant X (she never managed to pronounce her name clearly) on the phone tells me it is the law them to charge after the contract expires. No one ever took care from Desjardins to explain me of such law where they can still charge me even though on the contract is stated that I agreed for 1 year of preauthorized withdrawals. After being told several more times that I'll be called back on the issue, and never have the call returned, I kept calling myself until they presented me with their explanation, and that they will only refund me 26$ and agreed to cancel my contract. Customer Service experience : They keep talking, never give me a chance to speak, and when I speak they interrupt me. I have a very bad after taste. Will never book any insurance with Desjardins again. Strongly recommend everyone to stay away from them and find another company that has better communication with their customers.

Had a home fire in April 2018. We are now in Sept 2018. Desjardins asked for 2 quotes, they got them. They asked for the content list, they got that too. They will only allow $55.00 a day for my husband, myself and our pet for an additional living cost. We cannot live in our home. That's a joke by itself. We pay for this coverage, but they sure do take the monthly payment every month. They have been giving us the runaround from day one. They say they are going to pay, but they will only pay what their "preferred contractor" says the job will cost. Their better known preferred contractor are known as FRIENDLY CONTRACTORS, they measure your home room by room, go back to the office and put all measurements in a computer software and voila - there is their lowball quote and remember, not everything is included in the lowball quote. Why? Because they work very closely with Desjardins Insurance and what they don't put on the quote so we can't see is the actual cost of replacement. It's a SCAM to make people hire the preferred contractor, then the contractor adds all the repairs that were not shown on the quote and the Insurance happily pays the FRIENDLY Contractor. Yet they will not pay your preferred contractor who knows everything there is to know about repairing your home, a computer can't repair your home. DO NOT believe a word these people tell you its all a lie. They don't want to pay. Stay clear of Desjardins Insurance, they are your worst nightmare

I have been satisfied with my auto insurance but recently I had to place home insurance on two homes. I had to cancel my policy after two months of payments. I basically was forced into selling them. The insurance was 2100 for the year, which I was fine with. State Farm/Desjardins is now charging me 900 to get out of the policy after the two payments of 170. This is wrong. I would recommend you go elsewhere to get home insurance.

Desjardins Insurance is the worst I have ever met. They do not have their own adjuster, they use a third party company, which does not care about Desjardins customer... I have a property claim. First, they asked an evaluator to estimate the damage. They told me it took a few days to get a report. I asked about it many times and they always said if they got it, they would email to me. Finally, I complained to Desjardins claim department and got the report. The date on the fax and email was 3 weeks ago. I do not know why they kept lying... That was just the beginning. What happened later is worse... And Desjardins claim department stuff was not better at all... My experience is that I always keep email as a proof... I should use an insurance company that has its own adjuster

We had a house fire in January. It is now June. Desjardins pushed us to get a contractor and permit from our city for the rebuild. Both done. They've had the claim 5 months - and still not assessment value, no payment, no rebuilding happening. Excuses have ranged from system crashes (really?) to vacations, to nothing. You can be sure they would not accept premiums being 5 months late. Caveat emptor. They are worse than horrible.

Bullied and treated poorly by some staff as I tried to get our claim remedied vs their threat to deny our renewal with no basis in fact. Awfully stressful experience.

I am having the same issue with hail damage on my roof from Aug 2014. The claim adjuster has refused to replace the entire roof and is stating that only the portion of the roof that was damaged from the hail will be covered. I have had 5 different roofing companies tell me that the shingles are not made any more and are impossible to match. And the funny thing is, is that the part they want to replace has less damage then the portion of roof that is in worse condition. Same with my eaves trough. The lines will not match and the colour will be different. Just ridiculous. All 5 roofing companies have never heard of only replacing 1/2 a roof if the product is discontinued. I'm at the point now where I am going to have to talk to a manager and after that my lawyer. Desjardin Insurance definitely does not care about the customer.

The roof of my residence was damaged partially due to a hailstorm in August 2014. When I sent in a claim, at first, the claim was rejected saying that the damage was not due to hail. I requested for a second inspection when the claim was approved, although not for a full replacement of the roof. How can someone replace only a portion of the roof? Isn't this ridiculous? I tried following up only with cold responses.

I wouldn't recommend anyone to go with this insurance company

Home siding/roof damage September 2021. Now November 2021, no word on when we are getting it repaired yet. Very disappointed on how long it's been dragged out.
The customer service folks are polite, but the insurance its self represents a scam to me so far.